Where the product is found to be defective within six months from the time of
delivery, it is presumed that the product failed to conform to contract at the
time of delivery and you may be entitled to a replacement, refund or to have
the product repaired.
Please go to your nearest authorized TAG Heuer dealer or dedicated TAG Heuer
boutique for any guarantee inquiries. You may also call our Customer Service
Center at the phone numbers available online on http://customer-service.ta-
gheuer.com for more information or for any question on this guarantee.
- South Africa
This International Limited Guarantee is in addition to other statutory guaran-
tees, rights and remedies available to you under the Consumer Protection Act,
2008 (CPA). If, and to the extent that the CPA applies, the International Limited
Guarantee does not exclude your rights under the CPA. In addition to your rights
above, your TAG Heuer product comes with statutory guarantees that cannot be
excluded under the CPA, if and to the extent that the CPA applies.
- Spain
Under the International Limited Guarantee, TAG Heuer undertakes to carry out
any of the following actions, which will be chosen by you, as a consequence
of any problem with the functions defect arising during the normal use of the
good: (i) repair, free of charge, your product (ii) replace your product with a new
product which meets the same conditions than the one acquired; (iii) agree a
reduction of the price of the product and (iii) the reimbursement of the price as
a result of the refund of the product.
- Turkey
This International Limited Guarantee is in addition to other rights and remedies
available to you under local law, which may not be excluded. Under Turkish
laws, the warranty period is 2 years as from the delivery date of the goods and
the expected life span of the product is 5 years. The fullest extent of the goods
including all parts is within the scope of warranty. In case the good is evaluated
as defective, the consumer can use one of the rights granted in Article 11 of the
Law Regarding Protection of Consumers numbered 6502:
• cancellation of the contract,
• discount in the sales price in proportion to the defect,
• free-of-charge repair,
• replacement of the defective good with a new one.
The seller is liable to perform such request preferred by the consumer. If free-of-
charge repair or replacement of the defective good leads to disproportionate
difficulties for the seller, the consumer can cancel the agreement or request a
discount in the sales price in proportion to the defect. In determining what is
disproportionate, the value of the good free from the defects, severity of the
defect and whether or not the exercise of other optional rights would constitute a
problem for the consumer shall be taken into account. In case the right of replace-
ment of the goods with a new one is chosen, it is required to satisfy such request
within thirty business days at most as from directing it to the seller, manufacturer
or the importer. Otherwise, the consumer is free to use other optional rights.
In case the consumer chooses the right of free of charge repair, the seller is liable
to repair or to have repaired the product without demanding the cost of labor,
the price of replaced parts or any other costs under whatsoever name. You may
use the right of free of charge repair or replacement of the good with a new
one against the manufacturer or importer as well. The seller, manufacturer and
the importer are severally responsible for performing such rights within this
paragraph. The manufacturer or the importer shall not be held liable where
they can prove that the defect occurred after they released the good into the
market. In case the right of free of charge repair is used by the consumer, you
can request for refund of the purchase price, deduction from the purchase price
in the rate of the defect or, if possible, replacement of the good with a new one
from the seller in the events that;
• the product is broken down again within the warranty period,
• maximum period for the repair is exceeded,
• it is determined that repair of the product is not possible, through a report
issued by authorized technical station, seller, manufacturer or importer. The
seller cannot reject the request of the consumer. If such claim is not satisfied,
the seller, manufacturer and the importer are severally responsible.
The repair period of the goods is maximum 20 business days. Otherwise, you are
free to use other granted optional rights. This period begins as of the notification
11
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