may alternatively, at its own discretion, decide to replace or refund
your Product or its accessories. This Guarantee is only honored
in official TAG Heuer Service Centers (list and contact details can
be found on tagheuer.com/ch/en/service/repair-center.html).
The Guarantee covers any function defect arising during normal
use of the Product and its accessories in accordance with the
Product’s and accessories’ technical specifications and user man-
uals, as well as any non-arguable quality defects on the cosmetics
or mechanical functions that obviously result from a component
quality problem or Product mis-assembly by TAG Heuer. This could
be, for instance power on/off issues, charging issues, display mal-
function, impossibility to use the Product functions or applications
due to a manufacturing defect.
What is not covered?
The Guarantee does not cover:
- damage resulting from services provided anywhere other than
at an official TAG Heuer Service Center;
- function defects which do not arise during normal use of the
Product and its accessories in accordance with their technical
specifications and user manuals;
- quality defects in the cosmetics or mechanical functions that
do not obviously result from a component quality problem or
Product mis-assembly;
- crystals;
- batteries, unless failure has occurred due to a defect in materials
or workmanship;
- damage to the case or hardware due to moisture that might
have entered your Product as a result of improper handling;
- improper or inadequate use of your Product or its accessories,
notably:
• the Product has been opened by you or an unauthorized
person;
• the Product has been connected to accessories not ap-
proved by TAG Heuer;
• the Product has been degraded or used in a manner contrary
to the recommended rules for product start-up or usage
such as wrong plug-in or has been exposed to extra voltage
or electric discharges, important shocks, drop or abnormal
mechanical stress leading to degradation of the Product
housing or electronic components;
• the Product has been aesthetically or functionally damaged,
as a result of a misuse of any non-charging accessory during
the assembly process;
• the Product has been abnormally exposed to liquids (water
or others), cosmetic products or other chemical substances
(presence of corrosion, humidity) or extreme environmental
or climatic conditions, in a manner not consistent with the
usage instructions (including the Safety and Handling
Information);
• an attempt to modify the Product software has been per-
formed.
- the normal wear and aging of your Product and its accessories
due to normal usage, notably:
• any surface degradation due to normal usage of the Product,
scratches on case, strap, crystal, buckle, dust intrusion or
degraded surfaces, change of color of parts due to exposure
to solar radiation or contact with any chemical substance;
• degradation of autonomy performance due to normal bat-
tery aging.
Additional information about TAG Heuer specific material
Some of our Products may have design features highlighted by a
fine electro-plated gold or titanium carbide coating. Sensitive to
friction on hard, rough surfaces, this thin layer of gold or titanium
carbide can wear out over time. The Guarantee does not cover
the alteration of this thin layer by an impact or mishandling of
the Product.
Additional information about operating systems and
software applications
TAG Heuer shall not be held responsible where updates to the op-
erating systems of the Product, pairing of the Product with specific
models of mobile phone or updates to the operating system of
your compatible model of mobile phone would incur dysfunction
or malfunctioning of the Product or its software applications. To
the extent permitted by law, TAG Heuer does not warrant that
the operation of the Product will be uninterrupted or error-free.
Software applications developed and made available to you
by TAG Heuer for use with the Product are not covered by the
Guarantee. Your use of software applications shall be subject
to your acceptance of the dedicated terms and conditions and
privacy policies of those applications without prejudice to your
statutory rights.
Software applications developed by or provided to you by third
parties are not covered by the Guarantee and TAG Heuer shall
not be held liable with regards to the use and/or exploitation
of such third parties software. You should carefully read third
parties’ terms and conditions before using the relevant software.
Additional information about sensors and intended use
The Product includes sensors allowing you to track certain ac-
tivities and access to or generate various metrics and data (e.g.,
distance, calories, geolocation, heart rate). Any such metrics and
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