ACD & UCD Groups
101 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
Wrap-Up Time On/Off
ACD & UCD Groups: Wrap-Up Time On/Off
#1976
Wrap-Up time provides an idle ACD/UCD group member with a time-out period between consecutive ACD/UCD calls.
The time-out period is determined for each group, system-wide. This feature allows an agent to utilize the Wrap-Up code
without interfering with outside calls.
To activate Wrap-Up Time:
Dial the entire procedure in a single block sequence.
1. Dial Wrap-Up Time feature code #1976.
2. Dial activation code
.
3. Press
OK
or
[Send]
.
4. Listen for the confirmation tone.
5. Press
SPKR
to hang up.
To cancel Wrap-Up Time:
Dial the entire procedure in a single block sequence.
1. Dial Wrap-Up Time feature code #1976.
2. Dial cancellation code
.
3. Press
OK
or
[Send]
.
4. Listen for the confirmation tone.
5. Press
SPKR
to hang up.