ACD & UCD Groups
97 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
Primary Log-In - for ACD Group
ACD & UCD Groups: Primary Log-In - for ACD Group
#1442
This feature allows defining one of your ACD groups as having priority over other groups of which you are a member.
Once you have logged in to your primary group, waiting calls are always routed to you from this group first. Only when no
more calls are waiting on the primary group queue, do you receive calls from your other groups.
Note:
If no group is defined as primary or if log-out is defined for the primary group, then the first group you logged
into is defined as primary by system.
To Log-In to the Primary Group:
Dial the entire procedure in a single block sequence.
1. Dial Primary Log-In feature code #1442.
2. Dial your ACD group number.
3. Dial activation code
.
4. Press
OK
or
[Send]
.
5. Listen for the confirmation tone.
6. Press
SPKR
to hang up.
Notes:
1) Some groups might require you to define an ID number before logging in to the group (see
page 95
).
2) Only one group can be marked as primary. When you log in again on a different group as primary, the
previous primary log-in is overridden.
3) Upon logging in to mark a group as primary, you are also logged in as a member of the group (see
page 96
).
To Log-Out from the Primary Group:
1. The procedure is the same as logging out from a single group (see previous page), except that the primary ACD
group number is entered.
Note:
After logging out so the group is no longer marked as primary, you must remain logged in as a member of the
group (see
page 96
).
