Tactile Medical Flexitouch Plus, Руководство пользователя

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Customer Service Toll Free: 833.3TACTILE (833.382.2845)
————————————— CHAP TE R 10 —————————————
Troubleshooting and Specifications
If you experience a problem with the Flexitouch Plus system,
refer to the following information for assistance. If the information
in Table 2 does not help solve the problem, call Customer Service
toll free at 833.3TACTILE (833.382.2845), 7 a.m. to 7 p.m. CT,
Monday–Friday.
CAUTION
The Flexitouch Plus system contains no serviceable parts. Do not attempt to
perform any unauthorized maintenance or repairs.
10.1 Troubleshooting
Table 2: Troubleshooting
Issue Recommended Solution
Controller unit
does not
function or
display does
not illuminate
1. Disconnect the power cord from the back of the controller
unit and then reconnect it. Ensure that the power cord is
fully inserted in both the power inlet on the back of the
controller unit and the wall outlet.
2. Press the
button.
3. The display’s backlight will illuminate the screen and
display program options.
The chambers
do not fill with
air (controller
unit screen
may read “The
treatment failed
with result R3,
R4 or R5”)
1. Verify the correct program has been selected.
2. Verify the connectors are attached to the correct
controller unit connectors.
3. Ensure both upper and lower connector latches are
engaged.
4. If the chambers still do not fill, turn the machine off,
detach the connectors and turn the machine on again.
5. Begin a treatment session.
NOTE:
If you feel air coming out of the connectors, reattach the
connectors and check again.
Table 2: Troubleshooting
Issue Recommended Solution
Hook fasteners
do not stay
closed
With continued use, the outside of the fabric will become
worn and the hook fasteners may become filled with debris.
1. Clean debris from the hook fasteners using a stiff brush,
such as a toothbrush or lint roller, or patting it with tape.
2. If you continue to experience issues with the hook
fasteners not adhering to the fabric, Tactile Medical can
provide you with a replaceable garment pad that will
cover the worn area of fabric and allow the hook fasteners
to attach to an unworn surface. Call Customer Service
toll free at 833.3TACTILE (833.382.2845) to request
replaceable garment pads.
3. To apply the replaceable pad when it is received, place
the replaceable pad of fabric on the loop surface of the
garment in the location where the hook fastener secures
the garment.
4. When applying the garment for treatment, secure the
garment hook fastener to the new loop material on the
replaceable pad.
Chambers are
not filling in
the expected
pattern
1. Verify that the connectors have been attached to the
controller unit, with both the top and bottom latches
securely engaged.
2. Verify that the connectors are attached to the correct
controller unit connectors by checking corresponding
numbers.
3. Verify that the correct program has been selected.
NOTE:
The first half of many of the available programs have
sections that do not inflate adjacent chambers sequentially.
Chamber
pressures
are higher or
lower than
expected
1. Verify the correct program, including correct pressure
setting, has been selected.
2. Adjust the fit of the garment, ensuring no folds or kinks
are in the fabric.
3. Check to be sure the latches are firmly in place and
attached to the correctly numbered port.
Chambers
remain
inflated
It is normal for a small amount of air to remain in the chambers
between inflations, giving the garment a puffy appearance.
If the chambers remain fully inflated:
1. Ensure that the tubing is not kinked or pinched.
2. Disconnect the connectors and the chambers should
deflate.