20
Problem
Possible Cause
Corrective Action
The Compression
Sleeve is not
inflating or
deflating as
expected .
1. The control unit has not been
securely inserted into the
Compression Sleeve.
2. The control unit needs to be
charged.
3. The control unit has not been
switched on.
4. The MUTE button has been
activated while operating in
sustained mode.
5. Device fault.
1.
Refer to Section 5.4.2 Inserting the
Control Unit into the Compression Sleeve.
2. Charge the control unit.
Refer to
Section 5.3 Charging the Device.
3. Switch the control unit on.
Refer to
Section 5.5 Switching On the ACTitouch
System in Sustained Compression Mode.
4. Deactivate muted operation.
Refer to
Section 5.6 Muted Operation in Sustained
Compression Mode Operation.
5. Please call customer service at
(toll-free) 866.435.3948.*
The Compression
Sleeve is difficult to
fasten securely .
1. An incorrectly sized
Compression Sleeve has been
selected.
2. The Compression Sleeve is
already partially inflated prior
to application to the limb.
3. The Compression Sleeve hook
or loop fastening areas have
been contaminated with
foreign bodies (debris, such as
lint or hair.)
4. Device fault.
1. Please call customer service at (toll-free)
866.435.3948.*
2. Switch the control unit on. Prior to full
inflation of the Compression Sleeve,
switch the control unit off again to
evacuate any air present in the sleeve.
3. Inspect the Compression Sleeve
fastening areas and remove any fluff or
similar foreign bodies.
4. Please call customer service at
(toll-free) 866.435.3948.*
* Customer service can be contacted at 866 .435 .3948 (toll-free) between 7:00 am – 7:00 pm CT,
Monday through Friday .
Troubleshooting Guide
CHAPTER 8
The following table provides a troubleshooting guide for the ACTitouch System
in the unlikely event of a malfunction. Please refer to
Section 8.2 Obtaining
Replacement Products and Service
for additional information.
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