11
Pharmacy filling:
Many pharmacies will fill TabTimer® dispensers.
The device meets the requirements of the Quality Care Pharmacy Program (QCPP)*.
For the suggested Standard Operating Procedure for pharmacy filling of the
MK3/11 dispenser, ask your pharmacist to contact
TabTimer® .
The new Pharmacy Filler tray
is now available for
easier Pharmacy filling of dispenser trays.
Ask your Pharmacist to contact TabTimer® on 1300 822 846.
COMMONLY REPORTED ISSUES
‘I have just received my new dispenser but it is locked and there is no key.’
The unit is not locked but there is a knack to open (see Figure 2.) the key is inside.
‘The alarm sound/light has stopped working.’
Check the sound / light settings – they may have been inadvertently set to ‘00’
‘The dispenser alarmed during the night when it should not have’.
Check the settings, usually it has been incorrectly programmed to p.m. instead of a.m.
Set to 24 hour clock to avoid this happening.
‘The dispenser didn’t allow for the clocks going back/forward.’
The date needs to be programmed into the unit. Check DLS is set to ‘01’.
‘The unit is not rotating.’
Check that there is no obstruction; check the battery level, check it is programmed correctly.
Use the TEST function in Menu B.
‘The compartments are too small I can’t get my fingers in to get the pills out, also the
alarm does not stop ringing.’
The pills should be tipped out into the hand, which also stops the alarm ringing.
‘There is an intermittent alarm sound and ‘ERROR’ is indicated on the screen.’
If the dispenser has been unable to rotate due to an obstruction it will show ‘ERROR’ on the display
and emit the error alarm. This is a intermittent sound with a longer interval ( 30 seconds) compared to
the normal ‘dispensing’ alarm interval. To stop alarm, take a battery out and then replace it.
Clear the obstruction. If the ERROR message continues there may be another fault in which case
contact TabTimer® for inspection.
‘The tray is rotating slowly.’
Check the battery level and replace if necessary. (Note
-
Do not use rechargeable batteries, they do not
have sufficient power for extended use).
‘I have dropped the dispenser, should I send it back for checking?’
Use the TEST function in menu B. If all is operating satisfactorily then it is probably operating
normally. For extra reassurance reset the alarms and actually watch/listen to the rotation.
‘If I take the batteries out will I have to reset all the alarms again?’
No, the alarm settings are retained, only the clock would need to be reset if the batteries are not
replaced immediately.
‘The dispenser is not working and ‘TILTED’ is displayed?’
Dispenser has been left upside down at the dosage time and all of the AFTER time.
See FAULT HANDLING p.8.
