2
Using [email protected]
Introducing Amanda
[email protected] is an automated telephone attendant and voice
processing system designed especially for ease of use and flexibility. To you
and the people who call you, Amanda is also a voice on the telephone
guiding you to people, services, and messages.
Each user of the Amanda system has both a mailbox and a telephone
extension number. These are usually the same number. The extension
number is what Amanda dials to reach you when you have a call. The
mailbox identifies a record in Amanda’s database. The record contains fields
that define how Amanda processes your calls. The system administrator
initially (and ultimately) controls the contents of these fields, but you can
change many of them. For example, you may turn Do Not Disturb on and off
during a hectic day. You change the contents of these fields from a touch-
tone telephone using a series of menus.
In addition to these fields, each mailbox has greetings that you record. For
example, when you cannot answer the telephone, callers hear a greeting that
asks them to leave a message.
Your mailbox is configured to ring a telephone extension and record
messages from callers. You periodically check your mailbox for messages, or
you may be notified that a message exists in a variety of ways.
This chapter explains how to use [email protected] effectively from
your office telephone extension and while you are out of the office.
However, you don’t need this guide at your side every time you log into
Amanda. She prompts you at every step.
Depending on decisions made by your Amanda system administrator, you
may not have access to all the features described here. Check with your
system administrator if some of the features appear to be different or
missing.
T
IP
:
For best results, answer your telephone at the beginning of
a ring.
