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My phone can't connect to a network or "No service" is displayed
•
Try connecting to the network by moving to another physical location.
•
Verify the network coverage in your current area.
•
Check that your SIM card is valid.
•
Make sure your phone’s setting is not in airplane mode.
•
If you are away from your T-Mobile network, you may need to enable roaming in the phone’s settings
to connect to another network. Roaming charges may apply.
My phone can't connect to the internet
•
Make sure that Cellular Data internet service is available in your wireless service plan.
•
Check your phone's settings. Make sure
Cellular Data
is enabled or Wi-Fi connected.
•
Make sure that you are in a place with network coverage for cellular data or Wi-Fi internet connection.
•
Try connecting at a later time or from another location.
Invalid SIM card
•
Make sure that the SIM card has been correctly inserted (see "Inserting Nano SIM card").
•
Make sure that the chip on your SIM card is not damaged.
•
Make sure that the service of your SIM card matches the network you’re on.
My phone can't make outgoing calls
•
Make sure that you have dialed a valid number and have touched Call on your phone.
•
For international calls, check the country and area codes.
•
Make sure that your phone is connected to a network, and the network is not overloaded or
unavailable.
•
Check your subscription status.
•
Make sure that you have not barred outgoing calls.
•
Make sure that your phone is not in airplane mode.
My phone can't receive incoming calls
•
Make sure that your phone is switched on and connected to a network.
•
Check for overloaded or unavailable network.
•
Check your subscription status.
•
Make sure that you have not forwarded incoming calls.
•
Make sure that you have not barred certain calls.
•
Make sure that your phone is not in airplane mode.
The caller’s name/number doesn't appear when a call is received
•
If the caller is not in your contact list, you have the option to subscribe to NameID
•
Your caller may have concealed his name or number.
I can't find my contacts
•
Make sure that your SIM card is not broken.
•
Make sure that your SIM card is inserted properly.
•
Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
•
Adjust the volume during a call by pressing the
Volume
key.
•
Check the network strength. Move to a location with stronger signal strength.
•
Make sure that the receiver, connector or speaker on your phone is clean.
I can't use the features described in the manual
•
Check to make sure that your subscription includes this service.
•
Make sure that this feature doesn't require any additional accessory.
When I select a number from my contacts, the number can't be dialed
•
Make sure that you have correctly recorded the number in your file.
•
Make sure that you have selected the country code when calling an international number.
I can't add a contact
•
Make sure that your SIM card contact list are not full; delete some files or save the files to the phone.
My callers can't leave messages on my voicemail
•
Contact your network carrier to check service availability.
•
Set up your voicemail, so that your caller can leave a message.
I can't access my voicemail
•
Make sure that T-Mobile's voicemail number is correctly entered in "Voicemail number".
•
Try later if the network is busy.
I can't send and receive MMS
•
Check your phone storage as it might be full.
•
Contact customer care to check service availability and MMS parameters.
•
Verify the server center number or your MMS profile with customer care.
•
The server center may be swamped. Try again later.
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