Section 1, page 66
5. Warrantor’s Performance Obligations.
Warrantor’s Performance Obligations. During the limited warranty period, Warrantor
will repair or replace, at Warrantor’s option, any defective parts of the Unit that
will not operate properly for their intended use, unless the defect or damage is
caused by or is the result of: abnormal use or conditions, improper storage,
unauthorized modifications, connections, or repair, misuse, neglect, accident,
alteration, improper installation, or other acts which are not the fault of Warrantor
or the manufacture of the Unit or which are not covered by the manufacturer’s
warranty for the Unit, including damage caused by shipping. No charge will be
made to Customer for any such parts so repaired or replaced, but Warrantor may
charge you a processing or administration fee. Warrantor also will pay for the
labor charges incurred by Warrantor in repairing or replacing the defective parts
and shall pay for the cost of shipping any replacement parts or Unit to Customer.
Warrantor will not pay the cost of rental or alternative equipment or any other
expenses other than as expressly indicated above. Parts not covered by this
limited warranty will be repaired or replaced by Warrantor only at Customer’s
expense.
6. Customer’s Duties. If a problem with the Unit develops during the limited warranty
period, Customer shall take the following steps:
(A) Customer shall promptly notify Warrantor of such problem before the
expiration of the limited warranty period by telephone at T-Mobile Customer
Care, 1-800-937-8997.
(B) Customer shall provide all information requested by Warrantor’s
representatives during such telephone call, including Customer’s name,
address, telephone number, and proof of purchase;
(C) Customer may agree to pay for the costs of the repair or replacement of
any part or Unit if such repair or replacement is not covered by this limited
warranty, and if Customer so agrees, (a) Warrantor will ship to Customer
a replacement Unit at Warrantor’s expense, (b) Customer will follow the
instructions included with the replacement Unit, including instructions for
replacing the Smart Card, and (c) following receipt of the replacement Unit,
Customer shall ship the problem Unit as instructed by Warrantor via U.S.
Postal Service to the address provided by Customer Care. Customer may be
charged a fee if Warrantor does not receive the problem Unit.
(D) If Customer does not agree to pay for the costs of the repair or replacement
of any part or Unit if such repair or replacement is not covered by this limited
warranty, Customer shall ship the problem Unit pre-paid and insured via U.S.
Postal Service to T-Mobile Repair Center, address provided by Customer
Care. Customer shall include a return address, daytime telephone number
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