ShenZhen Comark Technology Co.,Ltd.
Serial Server and Gateway User Manual
Page 38
3 Maintenance and Service
From the date of product shipment, the company offers a five year product warranty. According to the
product specification, during the warranty period, if no fault in the product or feature fails, the company will be
free for the user to repair or replace the product. But the promise was not covered due to improper use, accidents,
natural disasters, incorrect operation or damage caused by incorrect installation.
In order to ensure that consumers benefit from the company's management-series serial server products, can
get help and problem solving in the following ways:
Internet service.
Technical support service
Product repair or replacement
3.1
Internet service
Through the company's Web site can get more useful information and tips. Website: http://www.comark.cn
3.2
Technical support service
Users who use the company's products, you can call our technical support Office, the company has a
professional technical engineers to answer your questions and help you the first time you experience the product,
or use. Free service hotline: 86-755-26055466.
3.3
Product repair or replacement
Product repair, replacement or refund, should confirm the company's technical staff first, then contact the
sales staff and get treatment. Above should be dealt with according to the procedures, consultation with the
company's technical personnel and sales personnel to complete the repair, replacement or return of the product.
