SerialGate User Guide
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connectivity problems). If the IP address is not correct, then check whether the loading
procedure was properly executed.
Also verify that the host computer and SerialGate are using the same subnet masks (for
example, if SG-3011DCL/232 has a subnet mask of 255.255.255.0, the host must have the
same subnet mask) or that the router is properly configured to pass data between the two
devices.
If the wrong IP address is loaded, check your network for DHCP server, and make sure that
the server is not set up to load wrong IP addresses into SG-3011DCL/232.
Troubleshooting Windows Problems
If you are having trouble accessing the connected serial device through Windows,
ensure you can ping SG-3011DCL/232 using the command PING x.x.x.x, where x.x.x.x
is the IP address of SG-3011DCL/232. If you cannot ping SG-3011DCL/232, you will not
be able to access the serial device.
If you are running COM port redirector and the software reports an error, verify that the
correct virtual COM port is being used when the application runs. Verify that your
application’s COM port settings have been changed to use the virtual COM ports.
