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13-5
Maintenance and Troubleshooting
Rechargeable lithium-ion
battery did not charge. Battery failed. Replace battery. If your terminal still does
not operate, try a soft reset, then a hard
reset; see
Resetting Your Terminal on page
2-34.
Terminal removed from
cradle while battery was
charging. Insert terminal in cradle and begin charging.
The lithium-ion battery requires up to 4
hours to recharge fully.
Battery is not within
charging temperature
range. Ensure the battery is within the charging
temperature range. See
Appendix D,
Technical Specifications for specified range.
Note: The terminal contains circuitry that
monitors the battery temperature. This
circuitry will disable battery charging if the
battery temperature is not within the
specified range.
Cannot see characters on
display. Terminal not powered
on. Press the Power button.
Fail to communicate with
IrDA printer. Distance from printer is
not between 5 inches
and 39 inches. Bring the terminal closer to the printer and
attempt communications again.
Obstruction interfered
with communication. Check the path to ensure no objects were in
the way.
Application is not
enabled to run IrDA
printing. Printer support must be included with the
application to run IrDA printing on the
terminal. See your System Administrator.
During data
communication, no data
was transmitted, or
transmitted data was
incomplete. Terminal removed from
cradle or unplugged
from host PC during
communications. Replace the terminal in the cradle, or
reattach the terminal to the host PC, and re-
transmit.
Incorrect cable
configuration. See your System Administrator.
Communication
software was incorrectly
installed or configured. Perform setup as described in the Chapter
4, Communications .
Table 13-1. Troubleshooting Your Terminal (continued)
Problem Cause Solution