■
Date Started - Date
■
Date Started - Day of Week
■
Date Started - Month
■
Date Started - Quarter
■
Date Started - Year
ServiceDesk Incident
ServiceDesk Incident contains the following dimension attributes:
■
Incident - Entered Thru Self Service
■
Incident - Escalated
■
Incident - Escalated More Than Once
■
Incident - Escalated Once
■
Incident - Exceeded SLA
■
Incident - Exceeded Warn
■
Incident - ID
■
Incident - Name
■
Incident - URL
■
Incident - Resolved On First Attempt
■
Incident - Survey Present
ServiceDesk Incident Category
ServiceDesk Incident Category contains the following dimension attributes:
■
Incident - Category
ServiceDesk Incident Close Code
ServiceDesk Incident Close Code contains the following dimension attributes:
■
Incident - Close Code
183
Dimension Attribute reference
ServiceDesk Incident
Содержание ALTIRIS CLIENT MANAGEMENT SUITE 7.0 SP2 - V1.0
Страница 1: ...IT Analytics Solution for Symantec User Guide Version 7 0 SP2 ...
Страница 3: ...Symantec Corporation 350 Ellis Street Mountain View CA 94043 http www symantec com ...
Страница 56: ...Implementing IT Analytics Solution Setting the status of a KPI advanced 56 ...
Страница 130: ...Dashboard reference Windows 7 Readiness Dashboard 130 ...
Страница 199: ...U uninstallation IT Analytics 31 199 Index ...