6
Factory Exchange Service Plan for Assembled Units Only
Southwest Technical Products Corp. provides an exchange program for factory
assembled products and product subassemblies which require service. The plan is
designed to provide a way of returning systems to operational status as quickly as
possible.
All equipment is registered in the plan for a period of six months after
installation. After this time an exchange charge is made, if the equipment has not
been placed under service contract.
Any article to be returned to the factory must be properly packed and marked
with a return address. This should include the name and telephone number of the
person requesting the repair. The nature of the problem should also be described as
fully as possible.
The serial number of the system from which any subassembly was removed must
be supplied with the returned subassembly.
Ship all articles to be returned to the factory prepaid by UPS or insured
parcel post. We cannot pick up repairs sent by bus. No COD shipments can be
accepted. Articles will be returned prepaid. Upon receipt of a repairable,
defective article and payment covering the cost of the article exchange, Southwest
Technical Products Corp. will ship a new or equivalent-to-new performance exchange
article.
Exchange articles will be placed under a six-month exchange plan at no
additional cost, just as new equipment.
EXCHANGE CHARGES
DC-4 Controller board and cable ............$40.00
Power supply ............................... 20.00
Disk drive ........... depends on individual drive
Ship to:
Southwest Technical Products Corporation
Repair Dept. - Digital Group
219 W. Rhapsody
San Antonio, Texas 78216