8
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www.switch2.co.uk
Visit quickpay.switch2.co.uk or download the Switch2 app to top-up
Pay As You Go
In-Home Display
Bank Holidays and special days
Lost or damaged card?
Friendly disconnection
In-Home Display
Menu navigation
Your G6 will not disconnect your supply during certain special days such as Christmas,
Boxing day, Easter and other official bank holidays. Over these days if you have exhausted
your emergency credit the G6 enters friendly disconnection mode and you will continue
to be able to use your system. However on the first following working day your G6 will
disconnect your energy supplies and then will not be reinstated until you have bought
credit to clear the total debt.
Don’t worry if you lose your payment card. Simply call us on
0333 321 2010
and we’ll
arrange for a new card to be sent to your home within 3 - 5 working days. In most cases
whilst you are waiting for your new card to arrive, we can send you a letter with a barcode
that will allow you to make a top-up in the normal way. A small administration charge may
be applicable for replacement cards.
If you have lost your card, do not worry about someone finding and using your card, it is
registered to you and your G6 only and cannot be used to top-up any other G6. Your card
has no monetary value and is simply used to identify who has made payments. No money
is stored on the card.
If you run out of credit and have used all your emergency
credit, the G6 has a ‘friendly disconnection’ mode and
will not disconnect you at certain times when topping
up may be inconvenient. Debt will continue to increase
when your system is in use during this time. The Friendly
Disconnection periods are shown in the table below.
The In-Home Display functionality within the G6 has been designed for monitoring energy
consumption and its associated costs in a user-friendly way. Using the In-Home Display
can help you to understand your energy usage by showing you how much energy is been
used and when.
The G6 communicates with the connected meter (s), and uses the reading information to
provide the energy usage information within the In-Home display screens. The In-Home
Display functionality will show information relating to up to two meters. This is set by your
housing association/ development management agent.
This manual reflects all the features available in the G6, however your display may not
have all the screens available.
The G6 provides information about energy consumption,
payments, current and historical usage. To access these
options from the home screen press the orange button
marked
Menu > This will bring up a new screen
showing all the available options.
Press the orange button marked
Next> to highlight the
desired option. To enter this menu press the blue button
marked
<select.
Once in your selected option, navigate through the
screens using the orange button marked
Next>
This will cycle through the available screens in the selected
option. To return to the menu list press the blue button
marked
<Menu.
The G6 will return back to the home screen if no button is
pressed for 60 seconds, or by selecting option
‘6. Home’
from within the menu.
PLEASE NOTE: Purchasing LESS than the value of the debt will NOT reconnect
your supply. We recommend purchasing at least £5.00 more than the value of
the debt to ensure that your supply is reconnected and maintained.
Day
Friendly disconnection times
Monday to Friday
8:30pm to 10:00am
Weekends
All Day
Содержание G6
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