45
Faults and self-help with troubleshooting
Aton CL113 Duo / Swisscom en / A31008-M2202-F151-1-2X19 / appendix.fm / 07.07.2011
V
e
rsion 4, 16.0
9
.2005
Faults and self-help with
troubleshooting
Not every problem signifies a fault in your
telephone. In some cases, problems can be
resolved by briefly interrupting the power
supply to the base station (unplug the
power supply unit and then plug it in again)
or removing the battery cells from the hand-
set and reinserting them. The following
information is designed to help you with
specific problems.
Important: Some problems or faults can only
be resolved if you take the complete device
(base station, handset and connection
cable) to the place of purchase.
The display is blank.
1. The handset is not activated.
¥
Press and
hold
the end call key
a
.
2. The battery is empty.
¥
Charge the battery or replace it
(
"Base"
flashes on the display.
1. The handset is outside the range of the base.
¥
Move the handset closer to the base.
2. The base's range is reduced because
Eco Mode is activated.
¥
Deactivate Eco Mode (
reduce the distance between the handset
and the base.
3. The base is not activated.
¥
Check the base power adapter
(
4. Handset has not been registered with the
base or has been de-registered.
¥
Register the handset (
The handset does not ring.
1. The ringtone is switched off.
¥
Activate the ringtone (
2. The phone only rings if the phone number has
been transferred.
¥
Activate the ringtone for unknown calls
(
You cannot hear a ringtone/dialling tone from
the fixed line.
The phone cord supplied has not been used or
has been replaced by a new cord with the wrong
pin connections.
¥
Please always use the phone cord supplied or
ensure that the pin connections are correct
when purchasing from a retailer (
Each incoming call resets the date/time incor-
rectly.
The date and time are sent via e.g., your network
provider, a router or PABXs during calling line dis-
play. This data may be incorrect.
¥
Set the date/time correctly e.g., on the router
or PABX.
¥
Do not automatically copy the date/time
The connection always terminates after approx.
30 seconds.
Repeater activated/deactivated (
¥
Activate/deactivate the handset (
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
¥
Reset the system PIN to 0000 (
Forgotten system PIN.
¥
Reset the system PIN to 0000 (
The other party cannot hear you.
You pressed the mute key
v
during a call. The
handset is "muted".
¥
Unmute the microphone (
The number of the caller is not displayed
although CLIP has been set.
Calling Line Identification is not working.
¥
The caller
should ask the network provider to
enable Calling Line Identification (CLI).
Refer to the notes on calling line display
You hear an error tone when keying an input.
Action has failed/invalid input.
¥
Repeat the process.
Watch the display and refer to the user man-
ual if necessary.
You cannot listen to messages on the network
mailbox.
Your PABX is set to pulse dialling.
¥
Set your PABX to tone dialling.