Terms of guarantee
GUARANTOR
Swegon ILTO Oy
Asessorinkatu 10, 20780 KAARINA.
GUARANTEE PERIOD
The product is granted a guarantee of two (2) years starting from the purchase date.
SCOPE OF GUARANTEE
The guarantee includes structural, manufacturing and material defects that the manufacturer has been notified of during the guarantee period and that the guarantor or an
authorised representative of the guarantor has confirmed as well as defects caused by these defects in the product. These defects shall be repaired by restoring the product to
working condition.
GENERAL LIMITATIONS OF GUARANTEE RESPONSIBILITY
The responsibility of the guarantor is limited by these terms of guarantee; consequently, the guarantee does not cover property damage or bodily injury. Oral promises not included
in these terms of guarantee do not bind the guarantor.
LIMITATIONS OF THE GUARANTEE RESPONSIBILITY
This guarantee has been granted provided that the product is used in normal operation or comparable conditions for the intended purpose and carefully following the instructions
for use.
The guarantee does not cover defects caused by:
- transportation of the product
- carelessness of the user of the product or overloading the product
- neglect of mounting instructions, instructions for use, service or upkeep.
- faulty mounting or location of the product.
- circumstances independent of the guarantor, such as excessive voltage variation, thunderstorm, fire and other damaging events.
- repairs, services or structural changes carried out by others than those authorised by the guarantor
- furthermore, the guarantee does not cover the repair of defects, such as superficial scratches, that are insignificant to the functioning of the products.
- parts with a greater-than-normal risk of damage because of handling or natural tear and wear, such as lamps, glass, porcelain, paper and plastic parts as well as fuses,
are not covered by the guarantee.
- the guarantee does not cover normal adjustments presented in the instructions for use, upkeep, service and cleaning activities nor tasks caused by the neglect of safety
or mounting regulations or the investigation of them.
CHARGES DURING THE GUARANTEE PERIOD
Authorised service does not charge customers for parts repaired or replaced under the guarantee, repair work, transportation needed for the repair of the product nor travel
costs. This, however, requires that:
- defective parts are handed over to the person carrying out authorised service
- the repair is started and the work carried out during normal working hours In case of urgent repairs or repairs carried out outside normal working hours the authorised
service provider is entitled to charge the customer for the additional costs. However, any defects dangerous to health and causing considerable financial damage are
repaired immediately without additional charges.
- for the repair of the product or the replacement of a defective part, a maintenance vehicle or public service vehicle using a normal timetable can be used (yet, a water-
craft, aircraft or snow vehicle is not considered a public service vehicle)
- the dismounting and remounting costs of a product fitted in place are not out of line with normal costs.
WHAT TO DO IN CASE OF DEFECT
When a defect occurs during the guarantee period, the customer shall immediately notify the manufacturer of authorised service of it. The customer shall then provide information
of the product (product model, type of equipment in the guarantee card or rating plate, serial number) and give an accurate account of the defect as well as the circumstances
where the defect appeared. The emergence of additional damage caused by the defect in the surroundings must immediately be stopped. The guarantee requires that the
manufacturer or a representative of the manufacturer have the opportunity to confirm the damage before carrying out repairs demanded of the manufacturer during the guarantee
period. Repair under guarantee also requires that the customer can reliably prove the validity of the guarantee (= receipt of purchase). After the guarantee period has expired,
appealing to a notice given during the guarantee period is not valid unless it has been done in writing.
We develop our products continually and reserve the right to make changes without notice.
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ENGLISH
