Sutron Corporation 8310 & 7310 Users Manual
8800-1125Rev. 2.7 (BETA)
12/23/2014
pg.
13
Testing/troubleshooting
the modem with an Xpert
or XLITE
If the modem does not seem to be working with an Xpert, try these following steps. If any tests fail, contact
customer service for further help.
If the modem does not power up
Check that the jumpers are configured for the correct input power and that the power is making it to the
modem.
To bypass the Xpert and see if the modem powers up, do the following:
Apply +12V power to the modem.
Modem should turn on and light up the power LED for up to two minutes and then power off.
If the modem does not answer an incoming call
Check phone line using a handset. Check all cables between modem and Xpert.
Via a P.C. and terminal program (HyperTerminal) connected to Xpert com1, issue the command "type
autoexec.bat". Verify that remote.exe is being set for a modem connection on the correct com port (I.E a
line that states "\windows\remote.exe com1:115200 voice3:115200")
Make sure “remote.exe” is running by issuing the “Status” command. The Xpert should report that remote is
running on COM1 and COMx where x is the port you have connected to the modem.
Disconnect the modem from the Xpert.
Connect a P.C. with a terminal program to the modem, and apply power via the external power connector.
Issue an "AT&V" command to the modem. The modem should respond with the current profile and the
stored profiles. Verify modem active profile and stored profile is set to: S0=1 E0 Q1 &D0
Disconnect modem. Reconnect modem to Xpert.
Dial into the modem either via a phone line or line simulator
See prompt to login or flash disk if using a terminal program, or see login menu if using Xterm
If the modem picks up the phone line, but does not speak: Check Dial-in message from Xpert/Xlite
