P/N: 670-00029A
2/17/12
34
9.0 Troubleshooting
Many system problems can be attributed to electrical cables that are not connected
correctly, system load conditions, or incorrect mounting hardware usage. In most cases,
problems can be solved by reviewing the following system problems, possible causes,
and implementing the recommended solutions.
Problem:
System does not operate.
Possible Causes
Recommended Solutions
Power Cord is not connected
Connect power cord to motor controller and/or
power source completely.
Motor Cable is not connected
Connect motor cable to gear motor and/or motor
controller completely.
Switch Cable is not connected
Connect switch cable to motor controller completely.
Defective Motor Controller
Contact Suspa
®
Incorporated for replacement.
Defective Switch
Contact Suspa
®
Incorporated for replacement.
System Load Rating Exceeded
Verify system load does not exceed rating and
remove weight as needed.
Problem:
Motor runs but does not extend or retract system.
Possible Causes
Recommended Solutions
Broken Pusher Block
Contact Suspa
®
Incorporated for replacement pump.
Problem:
Motor runs intermittently and requires repeated switch activation.
Possible Causes
Recommended Solutions
System Load Rating Exceeded
Verify system load does not exceed rating and
remove weight as needed.
Motor Controller in Reset Mode
Perform “System Reset Procedure” in Section 8.8.
Problem:
Uneven lift cylinder retraction.
Possible Causes
Recommended Solutions
Insufficient Lift Cylinder Load
Add load to system. Contact Suspa
®
Incorporated
for tube shortening instructions.
Flexible Tubing Lengths Too
Long
Contact Suspa
®
Incorporated for tubing change or
tube shortening instructions.