
22
TROUBLESHOOTING GUIDE – FlavorShot 5 Dispensers
Problem Action
No power at the plug
1. Check AC outlet for 120 VAC.
2. Have a qualified person check the fuse box or
circuit breaker to restore power to the circuit.
Dispenser will not turn
on
1. Make sure the power cord is plugged in to an active
power source.
2. Check the ON/OFF switch (See page3) on the left
side of the dispenser to make sure it is ON.
3. Check to make sure the circuit breaker on the lower
left side of the dispenser has not tripped out. If it
has, turn the power switch OFF, reset the circuit
breaker by gently pushing it in once to reset it - push
in at the top of the breaker until no white is showing.
Then, turn the power back ON.
Dispenser will not
dispense flavor
1. Make sure the power cord is plugged in to an active
power source.
2. Make sure there is flavor product in the tanks.
3. Make sure the dispensing tubes from the flavor
tanks are clear of blockage, with no twists or kinks
and are not pinched off.
4. Make sure the dispensing tube block is clean.
5. Prime the tank pump. (See page 9.)
6. Turn OFF the dispenser, wait 10 seconds, then turn
the dispenser back ON.
(This resets the microcontroller.)
7. Check to ensure the LCD window displays “Wait
…..” If the symbol ^ appears anywhere in this
row of dots, it indicates that pump has failed to
register. For example, “Wait ..^..” Indicates
pump 3 has not registered and pump 3 will not
dispense flavor. If a ^ appears, then remove the
back of the dispenser and verify the connections to
the pumps are seated properly on the center
bottom of the pump circuit board.
8. If the motor is working but the plunger does not
advance, contact the SureShot Dispensing
Systems® Technical Assistance Center at 1-888-
777-9990 or 1-902-865-9602.
9. Check to ensure that the LCD Display shows “Select
flavor”.
If the LCD is not on, check the circuit breaker:
Confirm that the Circuit Breaker on the lower left
side of the dispenser has not tripped out. If it has,
turn OFF the dispenser, re-set the circuit breaker by
gently pushing it in once to reset it – push in at the
top of the breaker until no white is showing. Then,