TROUBLESHOOTING
SureCall TriFlex-2Go-T Multi-Use Kit
Cellphone-Mate, Inc.
Page 11
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Troubleshooting
In the unlikely event you encounter a problem, use the following steps to identify and
resolve the issue.
Problem
Resolution
Booster has no power
1.
Verify that the switch on the power supply is turned on
and red LED is ON.
2.
Connect the power supply to an alternate power
source.
3.
Be sure the power source is not controlled by a switch
that can remove power from the outlet.
4.
Check the green POWER LED on the booster. If it is
OFF, return the power supply to Cellphone-Mate.
Contact tech support at 1-888-365-6283, email
[email protected], or go to surecall.com and log
on via online support to receive a Return Merchandise
Authorization (RMA).
After installing the
booster system, you
have no signal or
reception.
1.
Check the strength of the outside signal as close as
you can to the outside antenna. To measure your
existing cell signal:
Apple iPhone: dial *3001#12345#*and press Call. In
the top-left corner, a number replaces the bars.
Android devices: download apps to measure exact
signal strength, such as Network Signal Info in the
Google Play store. Search "check real signal strength"
to find other cell signal measurement apps.
2.
Double-check all booster and antenna cable
connections.
3.
Be sure your booster's dB gain is turned up to full
power on each dial.
Marine version only: One
of the red lights next to
the dials on your booster
is flashing red.
1.
Turn down the dB gain on the dial until the light goes
OFF or turns yellow.
2.
Be sure the inside panel antenna is facing away from
the outside antenna.
3.
Use the recommended antenna separation:
•
50dB
30-40 ft. separation
•
45dB
20-30 ft. separation
•
40dB
10-20 ft. separation
•
35dB
10 ft. separation
