Shakespeare Stream Marine Wireless Booster Kit
Shakespeare Stream Marine Wireless Booster Kit
9
Troubleshooting
Avoiding Interference
If the booster interferes with your radio or other electronic receivers, move the booster further away from
those devices.
Frequently Asked Questions
For a list of Frequently Asked Questions and a comprehensive, up-to-date Troubleshooting Guide, please
visit www.surecall.com.
Obtaining Technical Support
You can also consult a SureCall technical specialist directly by emailing [email protected], or call
1-888-365-6283 and ask for tech support.
led indiCaTors
Place a call in a location you have previously experienced poor signal and confirm that your phone is receiv-
ing a boosted signal. Normal operation is indicated by Green LEDs (both flashing and solid). In the event Red
LEDs appear, antenna adjustments may be needed.
Color
Condition
Indication
Green
Solid
Indicates normal operation.
Green
Flashing
Normal operation. Indicates that Automatic Gain Control (AGC) is self-adjusting due to
over-signal or antenna proximity.
Red
Flashing
Indicates issues caused by oscillation.
Adjustment of your outside antenna placement is likely needed. Verify that it has
sufficient separation from the inside antenna, as well as, any potentially interfering
objects or antennas
Note that the booster case may become warm during operation. This is normal.
TroubleshooTing
Problem
Resolution
Signal booster
has no power
Verify that the Power LED is ON.
Connect the power supply to an alternate power source.
Verify that the power source is operational and the fuse is intact.
If it remains OFF, contact tech support at: 1-888-365-6283 or [email protected]
After completing
installation,
signal has not
Improved
Ensure that you are testing the booster in an area with weak signal strength.
Verify that cable connections are tightly fitted to the booster.
Try further separating the antennas.
Note: Bars are not always a reliable measure of signal. The best way to confirm signal
coverage is the ability to place and hold a call.