SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
19
Troubleshooting
In the event you encounter a problem, follow the suggestions below to resolve the issue.
Red Flashing LED
Your signal booster
restarted and shut down
for 15 minutes, and is now
shut down permanently.
Solid Red LED
The Power LED does not
turn ON
Signal booster has no power
After installing your signal
booster system, you have no
signal or reception.
Verify that the booster switch is turned on.
Connect the power supply to an alternate power source. Be sure
the AC outlet is working and is not controlled by a wall switch that
can cut power to the outlet. If the green
POWER LED
on the signal
booster is OFF, return the power supply to SureCall. Contact tech
support at 1-888- 365-6283 or [email protected], or go to
www.surecall.com and log on to online support to receive a Return
Merchandise Authorization (RMA).
Check the strength of the outside signal as close as you can to the
outside antenna. (see instructions on page 7)
Double-check all signal booster and antenna cable connections.
Be sure your signal booster’s dB gain is turned up to full power on
each dial. (see apge 14)
Each SureCall signal booster is equipped with Auto Shutdown to
prevent cell tower interference. The outside antenna may be close
to a cell tower. Move the outside antenna to a location that provides
sufficient distance from the cell tower to prevent the signal booster
from automatically enabling Auto Shutdown. Once away from the
original location, perform the procedure under step 3 on page 10
Band is off
Be sure the AC outlet is working and is not controlled by a wall
switch that can cut power to the outlet.
Problem
Resolution
Yellow Flashing LED
Automatic Gain Control (AGC) is adjusting, part of normal operation.
Signal coming into booster from cellular tower is too strong causing the
booster to automatically shut down. There are two possible solutions:
1. Add an inline attenuator to the cable coming into the booster
2. Relocate the outdoor antenna to a location where the signal is weaker.
