3-5
Chapter 3: Troubleshooting
troubleshooting services. They should know of any possible problems with the
specific system configuration that was sold to you.
1. Please go through the Troubleshooting Procedures and Frequently Asked
Questions (FAQ) sections in this chapter or see the FAQs on our website
(
http://www.supermicro.com/
) before contacting Technical Support.
2. BIOS upgrades can be downloaded from our website
(http://www.supermicro.
com
).
3. If you still cannot resolve the problem, include the following information when
contacting Supermicro for technical support:
•
Motherboard model and PCB revision number
•
BIOS release date/version (This can be seen on the initial display when your
system first boots up.)
•
System configuration
4. An example of a Technical Support form is on our website at http://www.
supermicro.com/RmaForm/
.
•
Distributors: For immediate assistance, please have your account number ready
when placing a call to our Technical Support department. We can be reached
by email at [email protected].
