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Chapter 7: Troubleshooting and Support

7.1 Information Resources

Website

A great deal of information is available on the Supermicro website, 

www.supermicro.com

.

• 

Specifications for workstations and other hardware are available by clicking the menu icon, 

then selecting the 

Products

 option.

• 

The 

Support

 option offers downloads (manuals, BIOS/BMC, drivers, etc.), FAQs, RMA, 

warranty, and other service extensions.

Direct Links for the SYS-530T-I System

SYS-530T-I

 specifications page

X12STL-F

 motherboard page

 for links to the Quick Reference Guide, User Manual, validated 

storage drives, etc.

Direct Links for General Support and Information 

Frequently Asked Questions
Add-on card descriptions

TPM User Guide

General Memory Configuration Guide: 

X12

  

SuperDoctor5 Large Deployment Guide

Figure 7-1. Supermicro Website

Menu Icon

Chapter 7  

 

Troubleshooting and Support

Содержание SuperWorkstation SYS-530T-I

Страница 1: ...USER S MANUAL Revision 1 0 SuperWorkstation SYS 530T I...

Страница 2: ...ss A device or in residential environment for Class B device This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s in...

Страница 3: ...ivers and utilities https www supermicro com wdl driver Product safety info http www supermicro com about policies safety_information cfm If you have any questions please contact our support team at s...

Страница 4: ...tup 17 Precautions 17 Chapter 3 Maintenance and Component Installation 3 1 Removing Power 18 3 2 Accessing the System 19 3 3 Static Sensitive Devices 22 Precautions 22 Unpacking 22 3 4 Processor and H...

Страница 5: ...rk 47 4 5 LED Indicators 49 4 6 Storage Ports 51 Chapter 5 Software 5 1 Microsoft Windows OS Installation 52 5 2 Driver Installation 54 5 3 SuperDoctor 5 55 5 4 BMC 56 BMC ADMIN User Password 56 Chapt...

Страница 6: ...S Image 64 Recovering the Main BIOS Block with a USB Device 64 7 6 CMOS Clear 69 7 7 BMC Reset 69 7 8 Where to Get Replacement Components 70 7 9 Reporting an Issue 70 Technical Support Procedures 70 R...

Страница 7: ...Address Super Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support supermicro nl...

Страница 8: ...eripheral drive bays Expansion Slots One PCIe 3 0 x2 slot one PCIe 4 0 x8 slot one PCIe 4 0 x8 in x16 slot and PCIe 4 0 x4 in x8 CPU SLOTS 4 5 6 7 I O Ports Front Two USB 3 2 Gen1 ports one power butt...

Страница 9: ...s of the system display the main features Refer to Appendix B for additional specifications Front View Figure 1 1 Front View SYS 530T I System Features Front Feature Description Control Panel Front co...

Страница 10: ...ashing Information LED Alerts operator of several states See table below for details USB Ports Two USB 3 2 Gen 1 ports Information LED Status Description Continuously ON and red An overheat condition...

Страница 11: ...t USB Ports Two USB 2 0 ports IPMI LAN Port One RJ45 dedicated IPMI LAN port USB Ports Two USB 3 2 Gen1 ports GbE LAN Ports Two RJ45 GbE LAN ports VGA Port One VGA port Reset Button One reset button F...

Страница 12: ...4 RTL8211F CG 3 2 RJ45 SPI Temp Sensor TPM HEADER USB 3 0 USB BIOS SPI AST2600 BMC 1 2 23 RMII NCSI COM1 Connector COM2 Header VGA CONN BMC Boot Flash DDR4 6 PHASE for Vcore 95W IMVP 8 DMI3 x8 DMI3 In...

Страница 13: ...2STL F JUIDB1 LED1 LEDM1 JPCIE7 FAN4 COM2 USB2 3 JIPMB1 JPME2 JPWR2 JPWR1 JPI2C1 JF1 USB6 7 3 0 JL1 JSD2 JSD1 USB8 3 0 LED4 LED3 JSTBY1 FAN1 FAN2 FAN3 FANA FANB I SATA1 I SATA0 JPCIE6 JPCIE5 JPCIE4 JP...

Страница 14: ...the location of Pin 1 Jumpers LED indicators not indicated are used for testing only Use only the correct type of onboard CMOS battery as specified by the manufacturer Do not install the onboard batte...

Страница 15: ...run at PCIe 3 0 x8 when a Pentium processor is installed JPCIE6 CPU Slot6 PCIe 4 0 x8 in x16 Slot6 will run at PCIe 3 0 x8 when a Pentium processor is installed JPCIE7 CPU Slot7 PCIe 4 0 x4 in x8 Slot...

Страница 16: ...ndicates Activity LAN1 LAN2 LEDs Ethernet Ports LEDs Green right Indicates Activity Link LED left Indicates Speed LED1 Unit Identifier LED Solid Blue Unit Identified LED3 M 2 Activity LED Blinking Gre...

Страница 17: ...boards it is important to use a grounded wrist strap handle all PCBs by their edges and keep them in anti static bags when not in use 2 2 Preparing for Setup Precautions Review the electrical and gen...

Страница 18: ...ase follow the procedures given in each section 3 1 Removing Power Use the following procedure to ensure that power has been removed from the system This step is necessary when removing or installing...

Страница 19: ...731I 404B chassis features a removable side cover for accessing the system need to remove power from the system as described in section 3 1 and front cover which allows easy access to the inside of t...

Страница 20: ...wer from the system as described in Section 3 1 2 Slide the latch A to the handle B of the chassis cover 3 Grasp the handle of the case cover and slide it toward the back of the case 4 Remove the chas...

Страница 21: ...moved to install up to two peripheral drive bays at the front of the chassis 1 Remove the front bezel from the chassis by lifting it upwards from the bottom and then pulling out from the front of the...

Страница 22: ...edges only do not touch its components peripheral chips memory modules or gold contacts When handling chips or modules avoid touching their pins Put the motherboard and peripherals back into their ant...

Страница 23: ...hat the plastic protective cover is on the CPU socket and none of the socket pins are bent If they are contact your retailer When handling the processor avoid touching or placing direct pressure on th...

Страница 24: ...f Pin 1 Holding the CPU by the edges with your thumb and index finger align the triangle on the CPU with the triangle on the socket The CPU keys the semi circle cutouts may also be aligned against the...

Страница 25: ...push down the load lever into its locking position Note You can only install the CPU in one direction Make sure it is properly inserted into the socket before closing the load plate If it doesn t clo...

Страница 26: ...rd from the system 2 Place the heatsink on top of the CPU so that the four mounting screws on the heatsink are aligned with holes on the socket 3 Tighten the screws in the order noted below evenly and...

Страница 27: ...ever if you must remove the heatsink follow the instructions below to avoid damage 1 Remove power from the system as described in Section 3 1 2 Disconnect the heatsink fan wires from the CPU fan heade...

Страница 28: ...age Check the Supermicro website for possible updates to memory support Memory Installation Sequence Insert the DIMM modules in the following order DIMMB2 then DIMMA2 DIMMB1 DIMMA1 General Memory Popu...

Страница 29: ...nstallation Recommended Population Balanced DIMMA1 DIMMB1 DIMMA2 DIMMB2 Total System Memory 4GB 4GB 8GB 4GB 4GB 4GB 4GB 16GB 8GB 8GB 16GB 8GB 8GB 8GB 8GB 32GB 16GB 16GB 32GB 16GB 16GB 16GB 16GB 64GB 3...

Страница 30: ...sh both ends of the module straight down into the slot until the module snaps into place Notches Push both ends straight down into the memory slot DIMM Removal Press both release tabs on the ends of t...

Страница 31: ...power from the system as described in section 3 1 1 Push aside the small clamp that covers the edge of the battery When the battery is released lift it out of the holder 2 To insert a new battery sli...

Страница 32: ...cover 2 Rotate the hard drive cage outward 3 As shown in the below figure press the latch next to the hard drive to be removed from the hard drive cage 4 Gently slide the hard drive out of the hard dr...

Страница 33: ...33 Chapter 3 Maintenance and Component Installation Figure 3 7 Install the Hard Drive in the Case Figure 3 6 Rotating Hard Drive Rack Cage A Hard drive rack B Latch 3 2...

Страница 34: ...Remove the top front cover of the chassis cover to access the drive Adding a DVD ROM Drive optional 1 Remove the guide plates one on each side from the empty drive carrier and screw them into both sid...

Страница 35: ...down before replacing it If the power supply fan fails the power supply itself must be replaced Replacing the System Fan Begin by removing power from the system as described in section 3 1 1 Remove th...

Страница 36: ...tion 3 1 and access the inside of the system as described in section 3 2 1 Remove the screws securing the power supply to the chassis These are located on the rear of the chassis Set these screws asid...

Страница 37: ...ctor JPWR1 meets the ATX SSI EPS 12V specification You must also connect the 8 pin JPWR2 processor power connector to the power supply ATX Power 24 pin Connector Pin Definitions Pin Definition Pin Def...

Страница 38: ...third party vendor A TPM Port 80 connector is a security device that supports encryption and authentication in hard drives It allows the motherboard to deny access if the TPM associated with the hard...

Страница 39: ...the appropriate cable from the chassis to inform you of a chassis intrusion when the chassis is opened Refer to the table below for pin definitions Chassis Intrusion Pin Definitions Pin Definition 1...

Страница 40: ...eader The Power System Management Bus I2 C connector JPI2 C1 monitors the power supply fan and system temperatures Refer to the table below for pin definitions Power SMB Header Pin Definitions Pin Def...

Страница 41: ...ront of the chassis These connectors are designed specifically for use with Supermicro chassis See the figure below for the descriptions of the front control panel buttons and LED indicators Power But...

Страница 42: ...l Information LED UID OH PWR Fail Fan Fail LED Pin Definitions Pin 7 Pin 8 of JF1 Status Description Solid red An overheat condition has occurred This may be caused by cable congestion Blinking red 1H...

Страница 43: ...nection is located on pins 13 and 14 of JF1 Attach a cable to pins 13 and 14 to show hard drive activity status Refer to the table below for pin definitions HDD LED Pin Definitions JF1 Pins Definition...

Страница 44: ...en1 10 UID Switch 2 9 8 7 6 1 5 3 10 COM Ports There are two COM connections on this motherboard COM1 is located on the I O back panel COM2 is located next to MH1 COM Port Pin Definitions Pin Definiti...

Страница 45: ...finition 9 19 GND 10 TD0 20 Act LED Yellow 11 TD0 21 Link 100 LED Green 12 TD1 22 Link 1000 LED Amber 13 TD1 23 SGND 14 TD2 24 SGND 15 TD2 25 SGND 16 TD3 26 SGND 17 TD3 18 GND Universal Serial Bus USB...

Страница 46: ...UID LED LED1 is located next to the UID switch When you press the switch the LED will be turned on which provides easy identification of a system unit that may be in need of service Press the switch a...

Страница 47: ...nd Open means the jumper is off the pins Connector Pins Jumper Setting 3 2 1 3 2 1 CMOS Clear JBT1 is used to clear CMOS which will also clear any passwords Instead of pins this jumper consists of con...

Страница 48: ...Default Pins 2 3 NMI Open Disabled VGA Enable Disable Use jumper JPG1 to enable or disable the VGA port using the onboard graphics controller VGA Enable Disable Jumper Settings Jumper Setting Definiti...

Страница 49: ...nents Refer to the table below for more information Onboard Power LED Indicator LED Color Definition Off System Off power cable not connected Green System On M 2 LED An M 2 LED is located at LED3 on t...

Страница 50: ...LED State Color Status Definition Green Flashing Active LAN1 2 Link LED Left LED State LED Color Definition Yellow Amber 1Gbps BMC LAN LEDs In addition to LAN1 and LAN2 a BMC LAN is also located on t...

Страница 51: ...fer to the table below for pin definitions Note For more information on the SATA HostRAID configuration refer to the Intel SATA HostRAID user s guide posted at https www supermicro com support manuals...

Страница 52: ...upermicro com support manuals Installing the OS 1 Create a method to access the MS Windows installation ISO file That might be a DVD perhaps using an external USB SATA DVD drive or a USB flash drive o...

Страница 53: ...er browse the USB flash drive for the proper driver files For RAID choose the SATA sSATA RAID driver indicated then choose the storage drive on which you want to install it For non RAID choose the SAT...

Страница 54: ...nother option is to go to the Supermicro website at http www supermicro com products Find the product page for your motherboard and Download the Latest Drivers and Utilities Insert the flash drive or...

Страница 55: ...l or Simple Network Management Protocol SNMP SuperDoctor 5 comes in local and remote management versions and can be used with Nagios to maximize your system monitoring needs With SuperDoctor 5 Managem...

Страница 56: ...ur website at www supermicro com en solutions management software bmc resources BMC ADMIN User Password For security each system is assigned a unique default BMC password for the ADMIN user This can b...

Страница 57: ...selection of bays drives of any storage protocol type can be inserted 6 2 TPM Header SPI capable TPM 2 0 or 1 2 with Infineon 9670 controller horizontal form factor The JTPM1 header is used to connec...

Страница 58: ...manuals BIOS BMC drivers etc FAQs RMA warranty and other service extensions Direct Links for the SYS 530T I System SYS 530T I specifications page X12STL F motherboard page for links to the Quick Refe...

Страница 59: ...BMC For general documentation and information on BMC please visit our website at https www supermicro com en solutions management software bmc resources Figure 7 2 BMC Sample For validated memory see...

Страница 60: ...errors and add on card problems No Power to the System Check that the power LED on the motherboard is on Make sure AC power is being supplied to the power supply Use a voltmeter to check that the mot...

Страница 61: ...ystem Memory Make sure that the memory modules are supported Refer to the product page on our website at www supermicro com Test the modules using memtest86 or a similar utility Storage drives Make su...

Страница 62: ...module installed to identify the trouble areas Identify a bad component by isolating it Check and change one component at a time Remove a component in question from the chassis and test it in isolati...

Страница 63: ...provide information to support staff You can download a crash dump of status information using BMC Check BMC Error Log 1 Access the BMC web interface 2 Click the Server Health tab then Event Log to ve...

Страница 64: ...d When the system power is turned on the recovery block codes execute first Once this process is complete the main BIOS code will continue with system initialization and the remaining POST Power On Se...

Страница 65: ...e BIOS binary image into a USB flash device and rename it Super ROM for the BIOS recovery use Note 2 Before recovering the main BIOS image confirm that the Super ROM binary image file you download is...

Страница 66: ...hown above displays use the arrow keys to select the item Proceed with flash update and press the Enter key You will see the BIOS recovery progress as shown in the screen below Note Do not interrupt t...

Страница 67: ...ll prompt appears type fs to change the device directory path Go to the directory that contains the BIOS package you extracted earlier from Step 6 Enter flash nsh BIOSname at the prompt to start the B...

Страница 68: ...te When you see the screen above unplug the AC or DC power cable from the power supply clear CMOS and plug the AC or DC power cable in the power supply again to power on the system 10 Press Del contin...

Страница 69: ...e system Notes Clearing CMOS will also clear all passwords Do not use the PW_ON connector to clear CMOS JBT1 contact pads 7 7 BMC Reset The BMC can be reset using the UID button Reset Press and hold t...

Страница 70: ...ou still cannot resolve the problem include the following information when contacting us for technical support System motherboard and chassis model numbers and PCB revision number BIOS release date ve...

Страница 71: ...lure due to the alteration misuse abuse or improper maintenance of products During the warranty period contact your distributor first for any product problems Vendor Support Filing System For issues r...

Страница 72: ...om Europe Address Super Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support sup...

Страница 73: ...ertified technicians should attempt to install or configure components Read this appendix in its entirety before installing or configuring components in the Supermicro chassis T h e s e w a r n i n g...

Страница 74: ...idere los riesgos de la corriente el ctrica y familiar cese con los procedimientos est ndar de prevenci n de accidentes Al final de cada advertencia encontrar el n mero que le ayudar a encontrar el te...

Страница 75: ...ient u zich bewust te zijn van de bij een elektrische installatie betrokken risico s en dient u op de hoogte te zijn van de standaard procedures om ongelukken te voorkomen Gebruik de nummers aan het e...

Страница 76: ...n Attention Avant de brancher le syst me sur la source d alimentation consulter les directives d installation Circuit Breaker Waarschuwing Raadpleeg de installatie instructies voordat u het systeem o...

Страница 77: ...el edificio Aseg rese de que el dispositivo de protecci n no sea superior a 250 V 20 A Attention Pour ce qui est de la protection contre les courts circuits surtension ce produit d pend de l installat...

Страница 78: ...a y del cable el ctrico quitado de los m dulos de fuente de alimentaci n antes de tener acceso el interior del chasis para instalar o para quitar componentes de sistema Attention Le syst me doit tre...

Страница 79: ...aangesloten op de voeding en van de behuizing te verwijderen Equipment Installation Warning Only trained and qualified personnel should be allowed to install replace or service this equipment Warnung...

Страница 80: ...Il est vivement recommand de confier l installation le remplacement et la maintenance de ces quipements des personnels qualifi s et exp riment s Warning This unit is intended for installation in rest...

Страница 81: ...a de estas reas mediante la utilizaci n de una herramienta especial cerradura con llave u otro medio de seguridad Attention Cet appareil doit tre install e dans des zones d acc s r serv s L acc s une...

Страница 82: ...e ou quivalent recommand e par le fabricant Jeter les piles usag es conform ment aux instructions du fabricant Advertencia Existe peligro de explosi n si la bater a se reemplaza de manera incorrecta R...

Страница 83: ...evolen wordt Gebruikte batterijen dienen overeenkomstig fabrieksvoorschriften afgevoerd te worden Redundant Power Supplies Warning This unit might have more than one power supply connection All connec...

Страница 84: ...te maken Advertencia Puede que esta unidad tenga m s de una conexi n para fuentes de alimentaci n Para cortar por completo el suministro de energ a deben desconectarse todas las conexiones Attention C...

Страница 85: ...encia Cuando el sistema est en funcionamiento el voltaje del plano trasero es peligroso Tenga cuidado cuando lo revise Attention Lorsque le syst me est en fonctionnement des tensions lectriques circul...

Страница 86: ...con las normas de electricidad locales y nacionales Backplane Waarschuwing Een gevaarlijke spanning of energie is aanwezig op de backplane wanneer het systeem in gebruik is Voorzichtigheid is geboden...

Страница 87: ...lektriciteitsvoorschriften Warnung Die Entsorgung dieses Produkts sollte gem allen Bestimmungen und Gesetzen des Landes erfolgen Warning Ultimate disposal of this product should be handled according t...

Страница 88: ...age de ce produit sont g n ralement soumis des lois et ou directives de respect de l environnement Renseignez vous aupr s de l organisme comp tent Hot Swap Fan Warning Warning Hazardous moving parts K...

Страница 89: ...nilladores y todos los objetos lejos de las aberturas del ventilador Attention Pieces mobiles dangereuses Se tenir a l ecart des lames du ventilateur Il est possible que les ventilateurs soient toujou...

Страница 90: ...r CAS zertifizierten Kabeln mit UL CSA gekennzeichnet an Ger ten oder Produkten die nicht mit Supermicro gekennzeichnet sind AC AC UL CSA UL CSA Supermicro Supermicro UL CSA UL CSA Supermicro UL CSA U...

Страница 91: ...code pour tous les autres appareils lectriques sauf les produits d sign s par Supermicro seulement AC AC UL CSA UL CSA Supermicro UL CSA UL CSA Supermicro Advertencia Cuando instale el producto utilic...

Страница 92: ...itmethode deze moet altijd voldoen aan de lokale voorschriften en veiligheidsnormen inclusief de juiste kabeldikte en stekker Het gebruik van niet geschikte Kabels en of Adapters kan een storing of br...

Страница 93: ...ernal peripheral drive bays PCI Expansion Slots One PCIe 3 0 x2 slot one PCIe 4 0 x8 slot one PCIe 4 0 x8 in x16 slot and PCIe 4 0 x4 in x8 CPU SLOTS 4 5 6 7 Input Output Front Two USB 3 2 Gen1 ports...

Страница 94: ...BS EN 61000 4 5 BS EN 61000 4 6 BS EN 61000 4 8 BS EN 61000 4 11 Product Safety 2014 35 EU LVD Directive UL CSA 62368 1 USA and Canada Electrical Equipment Safety Regulations 2016 IEC BS EN 62368 1 E...

Страница 95: ...dition of the Restricted Substances Marking Equipment name Type designation Type Restricted substances and its chemical symbols Note 1 Exceeding 0 1 wt and exceeding 0 01 wt indicate that the percenta...

Страница 96: ...96 Appendix B System Specifications 100 240V 60 50Hz 5 2 5A 150 3...

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