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Chapter 6: Troubleshooting and Support
•
Make sure that the power connector is connected to the power supply.
•
Check that the motherboard battery still supplies approximately 3VDC. If it does not,
replace it.
•
Check that the system input voltage is 100-120VAC or 180-240VAC.
•
Turn the power switch on and off to test the system
Figure 6-2. Location of the MB Power LED
6.2 Troubleshooting Procedures
Use the following procedures to troubleshoot your system. If you have followed all of the
procedures below and still need assistance, refer to the
or
Returning Merchandise for Service
changing any non hot-swap hardware components.
General Technique
If you experience unstable operation or get no boot response, try:
1.
With power off, remove all but one DIMM and other added components, such as add-on
cards, from the motherboard. Make sure the motherboard is not shorted to the chassis.
2.
Set all jumpers to their default positions.
3. Power up. If the system boots, check for memory errors and add-on card problems.
No Power
•
Check that the power LED on the motherboard is on.
CPU
JHDMI1
BT1
MH4
USB0/1
USB2/3
MH2
JSPKR1
AUDIO FP
I-SATA0
JPH1
JCOM2
JCOM1
LVDS1
MH3
JLCDPWR1
JPW1
FAN1
MH1
JHDMI2
JGP1
JF1
LAN1
LAN2
LED1
USB4/5 (3.1)
USB6/7 (3.1)
JSIM1_OPT
LED1
