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Contents

7.4 Crash Dump Using the BMC Dashboard ............................................................................84
7.5  CMOS Clear .......................................................................................................................85
7.6  BMC Reset .........................................................................................................................85
7.7  Where to Get Replacement Components ..........................................................................86
7.8  Reporting an Issue .............................................................................................................86

Technical Support Procedures ..........................................................................................86
Returning Merchandise for Service ...................................................................................86
Vendor Support Filing System ..........................................................................................87

7.9 Feedback ............................................................................................................................87
7.10 Contacting Supermicro ......................................................................................................88

Appendix A Standardized Warning Statements for AC Systems

Appendix B System Specifications

BSMI Compliance............................................................................................................111

Содержание SuperServer SSG-520P-ACTR12H

Страница 1: ...USER S MANUAL Revision 1 0a SuperServer SSG 520P ACTR12L SSG 520P ACTR12H...

Страница 2: ...ass A device or in residential environment for Class B device This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s i...

Страница 3: ...uct drivers and utilities https www supermicro com wdl Product safety info http www supermicro com about policies safety_information cfm If you have any questions please contact our support team at su...

Страница 4: ...iagram 19 Chapter 2 Server Installation 2 1 Overview 20 2 2 Unpacking the System 20 2 3 Preparing for Setup 20 Choosing a Setup Location 20 Rack Precautions 21 Server Precautions 21 Rack Mounting Cons...

Страница 5: ...om the PHM 39 Removing the Processor from the Carrier Assembly 40 3 4 Memory 41 Memory Support 41 Memory Population Guidelines 43 Guidelines Regarding Mixing DIMMs 43 DIMM Construction 43 Memory Popul...

Страница 6: ...ing Sytems 71 Additional Information 72 Hardware Key 72 Configuring NVMe RAID Manually 73 Status Indications 78 Hot Swap Drives 78 Hot unplug 78 Hot plug 78 Related Information Links 78 Chapter 7 Trou...

Страница 7: ...placement Components 86 7 8 Reporting an Issue 86 Technical Support Procedures 86 Returning Merchandise for Service 86 Vendor Support Filing System 87 7 9 Feedback 87 7 10 Contacting Supermicro 88 App...

Страница 8: ...Super Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support supermicro nl Technic...

Страница 9: ...o SATADOM disk on module headers Expansion Slots Two PCI Express 4 0 x16 low profile Two PCI Express 4 0 x8 low profile see Section 3 10 for details I O Ports LAN Two 10G BASE T one dedicated BMC port...

Страница 10: ...re For VROC configurations refer to the VROC section in this manual Drive Carrier LED Indicators Color Blinking Pattern Behavior for Device Activity LED Blue Solid On Idle SAS NVMe drive installed Blu...

Страница 11: ...when flashing Power Fail LED Indicates a power supply module has failed Information LED Alerts operator to several states as noted in the table below Information LED Color Status Description Red cont...

Страница 12: ...Description Power Supplies Two redundant power supply modules PWS1 on the bottom PWS2 on the top Drives Optional 2 5 hot swap storage drives SATA or NVMe BMC Dedicated LAN port for BMC for indicator...

Страница 13: ...AC cord unplugged and in redundant mode OR power supply critical events causing a shutdown failure OCP OVP fan fail OTP UVP Amber blinking Power supply warning events where the power supply continues...

Страница 14: ...DOM Ports SATA ports allow for two Disk on Module SSDs mounted directly on the motherboard DIMM Slots Eight memory slots Processors 3rd Gen Intel Xeon Scalable with heatsinks System Fans Three 8 cm fa...

Страница 15: ...pter 1 Introduction 1 3 System Architecture This section shows the locations of the system electronic components Figure 1 5 Main Component Locations Storage Backplane BPN SAS3 LA26 N12 Motherboard X12...

Страница 16: ...JNVI2C JIPMB1 MH4 MH6 MH1 MH9 MH8 MH7 MH5 MH3 MH2 VGA JMP1 JMP2 BT1 LEDPWR I SATA4 7 M 2 H COM1 DIMMG1 DIMMH1 DIMME1 DIMMF1 DIMMA1 DIMMB1 DIMMD1 DIMMC1 CPU USB8 3 2 Gen 1 USB6 7 3 2 Gen 1 USB2 3 IPMI...

Страница 17: ...Power Connector JPWR2 4 pin Power Connector JPWR3 24 pin Power Connector JRK1 Intel RAID Key Header JSD1 JSD2 SATA DOM Power Connectors JSTBY1 Standby Power Header LAN1 LAN2 Dual 10G Base T Ports M 2...

Страница 18: ...LED Description State Status LE4 M 2 LED Blinking Green Device Working LEDBMC BMC Heartbeat LED Blinking Green BMC Normal LEDPWR Onboard Power LED Solid Green Power On UID LED Unit Identifier UID LED...

Страница 19: ...X1 8 11 USB 2 0 Front USB2 0 x 2 Rear USB2 0 x 2 Front USB3 0 x 2 Type A USB3 2 Gen 1 Rear USB3 2 Gen 1 x 2 SPI PCH 621A USB 2 0 USB 3 2 Gen1 USB 2 0 x2 DDR4 2666 2933 3200 DDR4 2666 2933 3200 DDR4 26...

Страница 20: ...be situated in a clean dust free area that is well ventilated Avoid areas where heat electrical noise and electromagnetic fields are generated It will also require a grounded AC power outlet nearby Be...

Страница 21: ...the electrical and general safety precautions in Appendix A Determine the placement of each component in the rack before you install the rails Install the heaviest server components at the bottom of t...

Страница 22: ...be maintained at all times To ensure this the rack itself should be grounded Particular attention should be given to power supply connections other than the direct connections to the branch circuit i...

Страница 23: ...installation instructions that came with the specific rack you are using Identifying the Rails The chassis package includes two rail assemblies Each assembly consists of three sections An inner rail t...

Страница 24: ...tely out of the rack when when the chassis is pulled out for servicing To mount the rail onto the chassis first release the inner rail from the outer rails 1 Pull the inner rail out of the outer rail...

Страница 25: ...r rail firmly against the side of the chassis aligning the hooks on the side of the chassis with the holes in the inner rail 3 Slide the inner rail forward toward the front of the chassis until the qu...

Страница 26: ...il adjusting the length until it just fits within the posts of the rack 5 Hang the hooks of the rear section of the outer rail onto the square holes on the rear of the rack Take care that the proper h...

Страница 27: ...Align the inner rails of the chassis with the outer rails on the rack 3 Slide the inner rails into the outer rails keeping the pressure even on both sides When the chassis has been pushed completely...

Страница 28: ...Be sure to have sufficient assistance supporting the chassis when removing it from the rack Use a lift 1 If necessary loosen the thumb screws on the front of the chassis that hold it in the rack 2 Pu...

Страница 29: ...Removing Power Use the following procedure to ensure that power has been removed from the system This step is necessary when removing or installing non hot swap components or when replacing a non red...

Страница 30: ...ides of the chassis cover 2 Press both release tabs at the same time to unlock the cover 3 Slide the cover toward the rear of the chassis and lift it off Check that all ventilation openings on the top...

Страница 31: ...hat the plastic protective cover is on the CPU socket and that none of the socket pins are bent If they are contact your retailer When handling the processor avoid touching or placing direct pressure...

Страница 32: ...down Locate the gold triangle at the corner of the processor and the corresponding hollowed triangle on the processor carrier as shown below These triangles indicate the location of pin 1 Latch Latch...

Страница 33: ...of the processor under latch 1 on the carrier and then press the other end down until it snaps into latch 2 and is properly seated on the carrier Processor Carrier Assembly Top View Processor Carrier...

Страница 34: ...derside of the heatsink 1 Turn the heatsink over with the thermal grease facing up Note the two triangle cutouts A B located at the diagonal corners of the heatsink as shown in the drawing below 2 On...

Страница 35: ...nd Component Installation Installing the PHM into the CPU Socket 1 Remove the plastic protective cover from the CPU socket Gently squeeze the grip tabs then pull the cover off CPU Socket with Plastic...

Страница 36: ...ting Wire 4 Threaded Fastener Heatsink CPU Socket Peek Nut Rotating Wire Side View Top View Unlatched State a b c d a b c d Threaded Fasteners CPU Socket Pin1 Threaded Fastener CPU Socket 2 Locate fou...

Страница 37: ...B C D on the heatsink with threaded fasteners b c d on the CPU socket 6 Gently place the heatsink on the CPU socket making sure that each nut is properly aligned with its corresponding threaded fasten...

Страница 38: ...CPU Socket Be sure the system is shut down and all AC power cords are unplugged 1 Use a t30 bit screwdriver to loosen the four PEEK nuts on the heatsink in the sequence of A B C and D A B C D Peek Nut...

Страница 39: ...or Carrier Assembly from the PHM Detach the four plastic clips a b c d on the processor carrier assembly from the four corners of the heatsink A B C D as shown below and lift off the processor carrier...

Страница 40: ...the Carrier Assembly Unlock the lever from its locked position and push it upwards to disengage the processor from the carrier as shown below right Carefully remove the processor from the carrier Proc...

Страница 41: ...er DIMM and Data Width DIMM Capacity GB Speed MT s One Slot per Channel DRAM Density One DIMM per Channel 8 Gb 16 Gb 1 2 Volts RDIMM SRx8 8GB 16GB 3200 SRx4 16GB 32GB DRx8 16GB 32GB DRx4 32GB 64GB RDI...

Страница 42: ...MI CODE X550 JPWR2 JSTBY1 JRK1 JPWR3 JPWR1 JF1 JVRM2 JVRM1 JP4 FAN4 FAN3 ANB FANA FAN5 FAN2 FAN1 NVME0 1 MH16 MH15 ID_SW JPI2C1 JI2C_EXP1 JNVI2C MH6 MH1 MH9 MH7 MH2 VGA LEDPWR M 2 H DIMMG1 DIMMH1 DIMM...

Страница 43: ...se memory modules of the same type and speed as mixing is not allowed x4 and x8 DIMMs can be mixed in the same channel Mixing of LRDIMMs and RDIMMs is not allowed in the same channel across different...

Страница 44: ...power from the system as described in Section 3 1 Follow the memory population sequence in the table above 1 Push the release tabs outwards on both ends of the DIMM slot to unlock it Notches Release T...

Страница 45: ...the motherboard Replacing the Battery Begin by removing power from the system 1 Push aside the small clamp that covers the edge of the battery When the battery is released lift it out of the holder 2...

Страница 46: ...1 2 3 6 Storage Drives The system supports twelve hot swap 3 5 NVMe SAS SATA storage drives in hybrid bays For compatible storage drives use the X12SPI TF motherboard page The drives are mounted in t...

Страница 47: ...n the carrier so that the screw holes line up Note that there are holes in the carrier marked SATA to aid in correct installation 3 Secure the drive to the carrier with four M3 screws as illustrated b...

Страница 48: ...d is controlled by system temperature using the BMC If a fan fails the remaining fans will ramp up to full speed and the system will continue to operate Replace any failed fan at your earliest conveni...

Страница 49: ...r shrouds concentrate airflow to maximize fan efficiency They do not require screws to install Installing the Standard Air Shrouds Position the air shrouds as illustrated in the figure below sliding t...

Страница 50: ...LED displays the status Solid Green When illuminated indicates that the power supply is on Blinking Green When blinking indicates that the power supply is plugged in and turned off by the system Blin...

Страница 51: ...51 Chapter 3 Maintenance and Component Installation Figure 3 10 Replacing the Power Supply Release Tab...

Страница 52: ...3 Insert the expansion card into a slot on the motherboard while aligning the expansion card backplate with the open slot in the rear of the chassis Secure with a screw 4 Replace the cover and power E...

Страница 53: ...Routing Diagram Use this section to route or reroute cables Proper routing is important to maintain airflow through the system Cable part numbers and descriptions are available at the Online Cable Mat...

Страница 54: ...MC LAN port 1 and two 10G BASE T ports 6 and 7 Unit Identifier Switch UID LED Indicator A Unit Identifier UID switch 9 and a UID LED indicator are located on the rear of the system When you press the...

Страница 55: ...ion 1 4 Ground 5 8 12 Vdc 4 pin Power Pin Definitions Pin Definition 1 2 Ground 3 4 12Vdc 4 3 Headers and Connectors Fan Headers There are seven fan headers FAN1 FAN5 FANA FANB on the motherboard Thes...

Страница 56: ...Header Pin Definitions Pin Definition Pin Definition 1 P3V3 2 SPI_TPM_CS_N 3 PCI E_RESET_N 4 SPI_PCH_MISO 5 SPI_PCH_CLK 6 Ground 7 SPI_PCH_MOSI 8 N A 9 JTPM1_P3V3A 10 IRQ_TPM_SPIN_N Disk On Module Pow...

Страница 57: ...ct the appropriate cable here to use the IPMB I2 C connection on your system External I2 C Header Pin Definitions Pin Definition 1 Data 2 Ground 3 Clock 4 3V3_STBY NVMe I2 C Header Connector JNVI2 C1...

Страница 58: ...Baseboard Management Controller BMC and a Network Interface Controller NIC Use a NIC add on card that supports NC SI and a special cable Please contact Supermicro at www supermicro com to purchase th...

Страница 59: ...the pin locations and definitions of the control panel buttons and LED indicators All JF1 wires have been bundled into a single cable to simplify this connection Make sure the red wire plugs into pin...

Страница 60: ...On Overheat Flashing Fan Fail Overheat OH Fan Fail Connect an LED cable to pins 7 and 8 of JF1 to use the Overheat Fan Fail LED connections The LED on pin 8 provides warnings of overheat or fan failu...

Страница 61: ...o pin 13 to use UID switch HDD LED Pin Definitions JF1 Pin Definition 13 3 3V Standby UID Switch 14 HDD Active Power LED The Power LED connection is located on pins 15 and 16 of JF1 Power LED Pin Defi...

Страница 62: ...e the motherboard layout page for jumper locations Note On a two pin jumper Closed means the jumper is on both pins and Open indicates the jumper is either on only one pin or has been completely remov...

Страница 63: ...beat indicator When the LED is blinking green BMC is functioning normally 4 5 LED Indicators Network LAN LEDs The Ethernet ports each have two LEDs One LED indicates activity when flashing green The o...

Страница 64: ...ows OS and the RAID driver Refer to the RAID Configuration User Guides posted on our website at www supermicro com support manuals Installing the OS 1 Create a method to access the MS Windows installa...

Страница 65: ...iver browse the USB flash drive for the proper driver files For RAID choose the SATA sSATA RAID driver indicated then choose the storage drive on which you want to install it For non RAID choose the S...

Страница 66: ...d Another option is to go to the Supermicro website at www supermicro com Products Find the product page for your motherboard and Download the Latest Drivers and Utilities Insert the flash drive or di...

Страница 67: ...erDoctor 5 comes in local and remote management versions and can be used with Nagios to maximize your system monitoring needs With SuperDoctor 5 Management Server SSM Server you can remotely control p...

Страница 68: ...elated to BMC For general documentation and information on BMC visit our website at www supermicro com en solutions management software bmc resources BMC ADMIN User Password For security each system i...

Страница 69: ...Control Card and Cable s TPM security module Intel VROC RAID Key 6 1 Additional Storage Drives The system supports two hot swap 2 5 SATA or NVMe drives accessible from the chassis rear 6 2 Storage Con...

Страница 70: ...d to connect a Trusted Platform Module TPM A TPM is a security device that supports encryption and authentication in hard drives It enables the motherboard to deny access if the TPM associated with th...

Страница 71: ...Storage Technology enterprise Intel RSTe Driver for Linux Windows https downloadcenter intel com download 28108 Intel Virtual RAID on CPU Intel VROC and Intel Rapid Storage Technology enterprise Intel...

Страница 72: ...he key options are Intel VROC Keys VROC Package Description Part Number Intel MM Number Standard RAID 0 1 10 Supports 3rd party SSDs AOC VROCSTNMOD 951605 Premium RAID 0 1 5 10 Supports 3rd party SSDs...

Страница 73: ...s 2 Switch to Advanced Chipset Configuration North Bridge IIO Configuration Intel VMD Technology Figure 6 2 BIOS Selecting VMD Mode You can select a mode The default is Auto The VMD switch enables VMD...

Страница 74: ...ptional Components Figure 6 3 BIOS Manual Mode Example your server may look different 3 Select the desired PStack to Enable or Disable the corresponding Intel VMD controller Figure 6 4 BIOS Enabling V...

Страница 75: ...Capability can also be Enabled or Disabled Figure 6 5 BIOS Enabling VMD Functionality per Slot 5 Repeat steps 3 and 4 for each PStack on each CPU to be enabled or disabled In this example we enabled C...

Страница 76: ...without first deleting the associated existing RAID volume can lead to unexpected behavior This action is strongly not recommended Note The effects of physically changing or swapping a CPU on the VMD...

Страница 77: ...4 disks RAID1 Select only two disks RAID5 Select at least three 3 24 disks RAID10 Select only four disks 12 Select Strip Size Default 64KB 13 Select Create Volume 14 If another RAID is needed start ag...

Страница 78: ...evice Hot plug Physically install the device ESXi will automatically discover NVMe SSDs but a manual scan may be required in some cases Related Information Links 1 https kb vmware com s article 215140...

Страница 79: ...nloads manuals BIOS BMC drivers etc FAQs RMA warranty and other service extensions Direct Links for the SSG 520P ACTR12 L H System Web SSG 520P ACTR12 L H specifications page X12SPI TF motherboard pag...

Страница 80: ...ds etc Security Center for recent security notices Supermicro Phone and Addresses Direct Links continued 7 2 BMC Interface The system supports a Baseboard Management Controller BMC interface It provid...

Страница 81: ...ocedures Use the following procedures to troubleshoot your system If you have followed all of the procedures below and still need assistance refer to the Technical Support Procedures or Returning Merc...

Страница 82: ...r bad DIMM modules or slots by swapping modules between slots and noting the results Losing the System Setup Configuration Use a high quality power supply A poor quality power supply may cause the sys...

Страница 83: ...on check the following Source of installation Make sure that the devices used for installation are working properly including boot devices Cable connection Check to make sure that all cables are conne...

Страница 84: ...can download a crash dump of status information using the BMC Dashboard The BMC manual is available at https www supermicro com manuals other BMC_Users_Guide_X12_H12 pdf Check Error Log 1 Access the B...

Страница 85: ...m Notes Clearing CMOS will also clear all passwords Do not use the PW_ON connector to clear CMOS JBT1 contact pads 7 6 BMC Reset The BMC can be reset using the UID button Reset Press and hold the butt...

Страница 86: ...boot block code 3 If you still cannot resolve the problem include the following information when contacting us for technical support System motherboard and chassis model numbers and PCB revision numbe...

Страница 87: ...ure due to the alteration misuse abuse or improper maintenance of products During the warranty period contact your distributor first for any product problems Vendor Support Filing System For issues re...

Страница 88: ...om Europe Address Super Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support sup...

Страница 89: ...sistance Only certified technicians should attempt to install or configure components Read this appendix in its entirety before installing or configuring components in the Supermicro chassis These war...

Страница 90: ...idere los riesgos de la corriente el ctrica y familiar cese con los procedimientos est ndar de prevenci n de accidentes Al final de cada advertencia encontrar el n mero que le ayudar a encontrar el te...

Страница 91: ...ient u zich bewust te zijn van de bij een elektrische installatie betrokken risico s en dient u op de hoogte te zijn van de standaard procedures om ongelukken te voorkomen Gebruik de nummers aan het e...

Страница 92: ...n Attention Avant de brancher le syst me sur la source d alimentation consulter les directives d installation Circuit Breaker Waarschuwing Raadpleeg de installatie instructies voordat u het systeem o...

Страница 93: ...el edificio Aseg rese de que el dispositivo de protecci n no sea superior a 250 V 20 A Attention Pour ce qui est de la protection contre les courts circuits surtension ce produit d pend de l installat...

Страница 94: ...a y del cable el ctrico quitado de los m dulos de fuente de alimentaci n antes de tener acceso el interior del chasis para instalar o para quitar componentes de sistema Attention Le syst me doit tre...

Страница 95: ...chuwing Voordat u toegang neemt tot het binnenwerk van de behuizing voor het installeren of verwijderen van systeem onderdelen dient u alle spanningsbronnen en alle stroomkabels aangesloten op de voed...

Страница 96: ...lte nur geschultem qualifiziertem Personal gestattet werden Advertencia Solamente el personal calificado debe instalar reemplazar o utilizar este equipo Attention Il est vivement recommand de confier...

Страница 97: ...de estas reas mediante la utilizaci n de una herramienta especial cerradura con llave u otro medio de seguridad Attention Cet appareil doit tre install e dans des zones d acc s r serv s L acc s une zo...

Страница 98: ...verkregen worden door gebruik te maken van speciaal gereedschap slot en sleutel of andere veiligheidsmaatregelen Battery Handling Warning There is the danger of explosion if the battery is replaced in...

Страница 99: ...ichen oder vom Hersteller empfohlenen Batterietyp Entsorgen Sie die benutzten Batterien nach den Anweisungen des Herstellers Attention Danger d explosion si la pile n est pas remplac e correctement Ne...

Страница 100: ...n dass der Einheit kein trom zugef hrt wird m ssen alle Verbindungen entfernt werden Advertencia Puede que esta unidad tenga m s de una conexi n para fuentes de alimentaci n Para cortar por completo e...

Страница 101: ...dous voltage or energy is present on the backplane when the system is operating Use caution when servicing Waarschuwing Deze eenheid kan meer dan n stroomtoevoeraansluiting bevatten Alle aansluitingen...

Страница 102: ...ng Wenn das System in Betrieb ist treten auf der R ckwandplatine gef hrliche Spannungen oder Energien auf Vorsicht bei der Wartung Advertencia Cuando el sistema est en funcionamiento el voltaje del pl...

Страница 103: ...Electrical Codes Warnung Die Installation der Ger te muss den Sicherheitsstandards entsprechen Advertencia La instalacion del equipo debe cumplir con las normas de electricidad locales y nacionales A...

Страница 104: ...regulations Advertencia Al deshacerse por completo de este producto debe seguir todas las leyes y reglamentos nacionales Attention La mise au rebut ou le recyclage de ce produit sont g n ralement sou...

Страница 105: ...chasis Mandtenga los dedos los destornilladores y todos los objetos lejos de las aberturas del ventilador Attention Pieces mobiles dangereuses Se tenir a l ecart des lames du ventilateur Il est possib...

Страница 106: ...al Safety Law prohibits the use of UL or CSA certified cables that have UL CSA shown on the cord for any other electrical devices than products designated by Supermicro only Waarschuwing Gevaarlijk be...

Страница 107: ...eln und oder Adapater die Ihre rtlichen Sicherheitsstandards einhalten Der Gebrauch von anderen Kabeln und Adapter k nnen Fehlfunktionen oder Feuer verursachen Die Richtlinien untersagen das Nutzen vo...

Страница 108: ...voldoen aan de lokale voorschriften en veiligheidsnormen inclusief de juiste kabeldikte en stekker Het gebruik van niet geschikte Kabels en of Adapters kan een storing of brand veroorzaken Wetgeving v...

Страница 109: ...Two PCI Express 4 0 x16 low profile Two PCI Express 4 0 x8 low profile one in a x16 slot Input Output LAN Two 10G BASE T one dedicated BMC port USB Two USB 2 0 ports Two USB 3 2 Gen 1 ports One VGA po...

Страница 110: ...BS EN 61000 4 3 BS EN 61000 4 4 BS EN 61000 4 5 BS EN 61000 4 6 BS EN 61000 4 8 BS EN 61000 4 11 Green Environment 2011 65 EU RoHS Directive EC 1907 2006 REACH 2012 19 EU WEEE Directive Product Safety...

Страница 111: ...ion of the Presence Condition of the Restricted Substances Marking Equipment name Type designation Type Restricted substances and its chemical symbols Note 1 Exceeding 0 1 wt and exceeding 0 01 wt ind...

Страница 112: ...112 Appendix B System Specifications 100 240V 60 50Hz 10 5A x2 150 3...

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