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Chapter 7: Troubleshooting and Support

7.3 Troubleshooting Procedures

Use the following procedures to troubleshoot your system. If you have followed all of the
procedures below and still need assistance, refer to the

Technical Support Procedures

Returning Merchandise for Service

section(s) in this chapter.

Power down

the system before

changing any non hot-swap hardware components.

No Power

1. As you try to power up the system, note any beep codes. Refer to the next section for

details on

beep codes

2. Check that the power LED on the motherboard is on.

SAN MAC

BAR CODE

IPMI CODE

MAC CODE

BIOS

LICENSE

DESIGNED IN USA

X12SPO-NTF/-F

REV: 2.0

JIPMB1

JSTBY1

JP1

JCPLD1

JVRM1

JWD1

JP2

JD1

USB2/3

USB4/5

USB8/9 (3.0)

S-SA
TA0

I-SA
TA0-3

I-SA
TA4-7

JSD1

JSD2

S-SA
TA1

JL1

JF1

FANB

JLED1

S-SGPIO1

FANA

FAN4

FAN3

JRK1

NVMe8/9

JTPM1

M.2-H_1

M.2H_2

USB10 (3.0)

BT1

COM2

JNCSI1

JPL1

UID

VGA

LAN2

LAN1

USB6/7 (3.0)

IPMI_LAN

USB0/1

COM1

FAN5

JSEN1

NVMe4/5

NVMe2/3

NVMe0/1

JPWR1

JPWR2

JPI2C1

NVMe6/7

I-SA
TA0~3

DIMMG1

DIMMF1

DIMMH1

DIMME1

DIMMA1

DIMMC1 DIMMD1

DIMMB1

CPU SLOT6 PCe 4.0 X16

FAN2

FAN1

JPWR3

BMC_HB_LED

POWER_LED

MH5

MH6

MH7

MH1

MH11

MH10

MH12

MH13

JNVI2C1

LED_CATERR

MH8

MH4

MH9

MH3

MH2

LED2

CPU

JPME2

PWRLED

3. Make sure that the power connector is connected to your power supply.

4. Make sure that no short circuits exist between the motherboard and chassis.

5. Disconnect all cables from the motherboard, including those for the keyboard and mouse.

6. Remove all add-on cards.

7. Install a CPU, a heatsink, connect the internal speaker (if applicable), and the power LED

to the motherboard. Make sure that the heatsink is fully seated.

8. Use the correct type of onboard CMOS battery as recommended by the manufacturer.

Check to verify that it still supplies ~3VDC. If it does not, replace it with a new one.

Warning

: To avoid possible explosion, do not install the battery upside down.

Verify that all jumpers are set to their default positions.

10. Check that the power supplies’ input voltage operate at 100-120v or 180-240v.

11.

Turn the power switch on and off to test the system

Figure 7-3. Location of the MB Power LED

Содержание SuperServer 510T-ML

Страница 1: ...USER S MANUAL Revision 1 0 SuperServer 510T ML...

Страница 2: ...lass A device or in residential environment for Class B device This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s...

Страница 3: ...and utilities https www supermicro com wdl Product safety info http www supermicro com about policies safety_information cfm If you have any questions please contact our support team at support super...

Страница 4: ...2 1 Overview 17 2 2 Unpacking the System 17 2 3 Preparing for Setup 17 Choosing a Setup Location 17 Rack Precautions 18 Server Precautions 18 Rack Mounting Considerations 18 Ambient Operating Tempera...

Страница 5: ...d Installation 32 Memory Support 32 General Guidelines for Optimizing Memory Performance 33 DIMM Installation 34 DIMM Removal 34 3 6 Motherboard Battery 35 3 7 Storage Drives 36 Installing Storage Dri...

Страница 6: ...nt Interface IPMI 64 7 3 Troubleshooting Procedures 65 No Power 65 No Video 66 System Boot Failure 66 Memory Errors 66 Losing the System s Setup Configuration 66 When the System Becomes Unstable 66 7...

Страница 7: ...Super Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support supermicro nl Techni...

Страница 8: ...our DIMM slots support up to 128GB ECC UDIMM DDR4 with speed up to 3200MHz Drive Support Up to two 3 5 SATA drives or three 2 5 SATA drives Expansion Slots One PCIe 4 0 x8 in x 16 FHHL One M 2 PCIe 3...

Страница 9: ...Appendix B for additional specifications Front View The illustration below shows the features included on the front of the chassis Figure 1 1 Front View Front View Features Feature Description DVD Op...

Страница 10: ...r from the power supply to the server standby power is maintained Information LED Status Description Continuously on and red An overheat condition has occurred This may be caused by cable congestion B...

Страница 11: ...ear Feature Description Power Supply One 350W High efficiency Platinum level 94 Power Supply COM Port Serial port IPMI LAN Port One RJ45 Dedicated IPMI LAN port USB Two USB 3 2 Gen 1 ports blue and tw...

Страница 12: ...s Four DIMM slots up to 128GB ECC UDIMM DDR4 3200 Processor Intel Xeon E 2300 processor up to 95W TDP System fans Two 4 cm counter rotating fans 1 3 System Architecture This section covers the locatio...

Страница 13: ...RMII Debug Card PCI E x1 USB 2 0 U2 Intel C252 6 0 Gb S USB 2 0 eSPI USB 1 0 SATA 5 4 RTL8211F CG 3 2 RJ45 SPI Temp Sensor TPM HEADER USB 3 0 USB BIOS SPI AST2600 BMC 1 2 23 RMII NCSI COM1 Connector C...

Страница 14: ...PCIe 4 0 x8 IN x16 PCH SLOT4 PCIe 3 0 x2 IN x4 CPU SLOT5 PCIe 4 0 x8 JBT1 REV 1 01 X12STL F JUIDB1 LED1 LEDM1 JPCIE7 FAN4 COM2 USB2 3 JIPMB1 JPME2 JPWR2 JPWR1 JPI2C1 JF1 USB6 7 3 0 JL1 JSD2 JSD1 USB8...

Страница 15: ...when a Pentium processor is installed JPCIE6 CPU SLOT6 PCIe 4 0 x8 IN x16 It will run at PCIe 3 0 x8 when a Pentium processor is installed JPCIE7 CPU SLOT7 PCIe 4 0 x4 IN x8 SLOT7 will be disabled whe...

Страница 16: ...Activity LED Blinking Green Device Working LED4 Power Status LED Solid Green Power On LEDM1 BMC Heartbeat LED Blinking Green BMC Normal LAN1 LAN2 LEDs Ethernet Ports LEDs Green right Indicates Activit...

Страница 17: ...server It should be situated in a clean dust free area that is well ventilated Avoid areas where heat electrical noise and electromagnetic fields are generated It will also require a grounded AC powe...

Страница 18: ...y precautions in Appendix A Determine the placement of each component in the rack before you install the rails Install the heaviest server components at the bottom of the rack first and then work your...

Страница 19: ...f should be grounded Particular attention should be given to power supply connections other than the direct connections to the branch circuit i e the use of power strips etc To prevent bodily injury w...

Страница 20: ...two screws for each bracket Figure 2 1 Identifying the Sections of the Rack Rails 2 5 Installing with a Rail Kit This is a guideline for installing the unit into a rack with the optional sliding rail...

Страница 21: ...il to release it from its locked position then slide the inner rail completely out 2 Position the inner rail along the side of the chassis making sure the three screw holes line up 3 Screw the rail se...

Страница 22: ...ides you may have to depress the locking tabs when inserting 3 When the server has been pushed completely into the rack you should hear the locking tabs click 4 Finish by inserting and tightening the...

Страница 23: ...hapter 2 Server Installation 23 Figure 2 3 Installing the Server into a Rack with Optional Rail Kit Note Figured are for illustrative purposes only Always install servers to the bottom of a rack first...

Страница 24: ...ottom of a rack first 2 6 Installing the Server into a Telco Rack If you are installing the 510T ML into a two post Telco rack follow the directions on the previous pages The only difference in the in...

Страница 25: ...Please follow the procedures given in each section 3 1 Removing Power Use the following procedure to ensure that power has been removed from the system This step is necessary when removing or installi...

Страница 26: ...ver 1 Remove the screws securing the cover to the chassis 2 Slide the cover toward the rear of the chassis 3 Lift the cover from the chassis Check that all ventilation openings on the top cover and th...

Страница 27: ...Use a grounded wrist strap designed to prevent static discharge Touch a grounded metal object before removing any PCB printed circuit board from its antistatic bag Handle PCBs by their edges only do...

Страница 28: ...he location of Pin 1 Holding the CPU by the edges with your thumb and index finger align the triangle on the CPU with the triangle on the socket The CPU keys the semi circle cutouts may also be aligne...

Страница 29: ...rly inserted into the socket before closing the load plate If it doesn t close properly do not force it as it may damage your CPU Instead open the load plate again and double check that the CPU is pro...

Страница 30: ...hillips screwdriver gradually tighten screws 1 2 then 3 4 to ensure even pressure The order of the screws is shown below To avoid damaging the processor or socket do not use a force greater than 12 lb...

Страница 31: ...hat the CPU or heatsink be removed However if you do need to remove the heatsink please follow the instructions below to remove the heatsink and prevent damage done to the CPU or other components 1 Un...

Страница 32: ...o 128GB of ECC UDIMM memory with speeds of up to 3200MHz in four memory slots Speed support is up to 2666MHz when a Pentium processor is installed Speed support is up to 2933 MT s for 2R2R configurati...

Страница 33: ...1 JWD1 I SGPI01 I SGPI02 M 2 P M 2 NVME I SATA4 I SATA3 I SATA2 MEGERAC LICENCE BT1 CPU SLOT6 PCIe 4 0 x8 IN x16 PCH SLOT4 PCIe 3 0 x2 IN x4 CPU SLOT5 PCIe 4 0 x8 JBT1 REV 1 01 X12STL F JUIDB1 LED1 LE...

Страница 34: ...sitions to secure the DIMM module into the slot DIMM Removal Press both release tabs on the ends of the DIMM module to unlock it Once the DIMM module is loosened remove it from the memory slot Notches...

Страница 35: ...the motherboard Replacing the Battery Begin by removing power from the system 1 Push aside the small clamp that covers the edge of the battery When the battery is released lift it out of the holder 2...

Страница 36: ...Ds visit the Supermicro website product pages at https www supermicro com products nfo Figure 3 3 Installing 3 5 Storage Drives Installing Storage Drives 1 Remove power as described in Section 3 1 and...

Страница 37: ...s supported Installing a DVD Drive 1 Remove power as described in Section 3 1 and remove the chassis cover 2 Secure the DVD drive with two screws one through the side of the chassis and one internal 3...

Страница 38: ...t convenience with the same type and model the system can continue to run with a failed fan Note The chassis top cover must be installed for proper airflow Replacing System Fans 1 Determine which fan...

Страница 39: ...centrate airflow to maximize fan efficiency It does not require screws to install Position the air shroud in the chassis as illustrated below The air shroud fits over the fans and over the CPU If nece...

Страница 40: ...f the airflow path or use shorter cables The control panel LEDs display system heat status See Control Panel in Chapter 1 for details Overheating There are several possible responses if the system ove...

Страница 41: ...Note When installing with storage drives install the drives first 1 Remove power as described in section 3 1 and remove the chassis cover 2 Remove the PCI slot shield on the chassis by releasing the...

Страница 42: ...les to internal components 3 Remove the two screws on the back of the power supply and a third from the front of the power supply which secures it to the bottom of the chassis Lift the unit straight o...

Страница 43: ...er supply connector JPWR1 meets the ATX SSI EPS 12V specification You must also connect the 8 pin JPWR2 processor power connector to the power supply ATX Power 24 pin Connector Pin Definitions Pin Def...

Страница 44: ...12V Red 3 Tachometer 4 PWM_Control TPM Header The JTPM1 header is used to connect a Trusted Platform Module TPM Port 80 which is available from a third party vendor A TPM Port 80 connector is a securi...

Страница 45: ...ent Bus header for IPMI 2 0 is located at JIPMB1 Connect the approriate cable here to use the IPMB I2C connection on your system Refer to the table below for pin definitions External I2 C Header Pin D...

Страница 46: ...rial link signal connections which are faster than legacy Parallel ATA Refer to the table below for pin definitions Note For more information on the SATA HostRAID configuration refer to the Intel SATA...

Страница 47: ...tton HDD LED PWR LED Reset PWR 3 3V Stby 3 3V Stby Ground 19 X Ground X 3 3V Stby 20 1 2 Ground Power Fail LED NIC2 Active LED NMI 3 3V OH Fan Fail PWR Fail LED 3 3V Stby Power Button The Power Button...

Страница 48: ...F1 Status Description Solid red An overheat condition has occurred This may be caused by cable congestion Blinking red 1Hz Fan failure check for an inoperative fan Blinking red 0 25Hz Power failure ch...

Страница 49: ...ons JF1 Pins Definition 13 3 3V Stdby 14 HDD Active Power LED The Power LED connection is located on pins 15 and 16 of JF1 Refer to the table below for pin definitions Power LED Pin Definitions JF1 Pi...

Страница 50: ...Gen1 10 UID Switch 5 3 2 9 8 7 1 10 4 6 VGA Port A video VGA port is located next to LAN2 on the I O back panel Refer to the board layout below for the location COM Ports There are two COM connection...

Страница 51: ...Pin Definition 9 19 GND 10 TD0 20 Act LED Yellow 11 TD0 21 Link 100 LED Green 12 TD1 22 Link 1000 LED Amber 13 TD1 23 SGND 14 TD2 24 SGND 15 TD2 25 SGND 16 TD3 26 SGND 17 TD3 18 GND Universal Serial B...

Страница 52: ...UID LED LED1 is located next to the UID switch When you press the switch the LED will be turned on which provides easy identification of a system unit that may be in need of service Press the switch a...

Страница 53: ...per is on the pins and Open means the jumper is off Connector Pins Jumper Setting 3 2 1 3 2 1 CMOS Clear JBT1 is used to clear CMOS Instead of pins this jumper consists of contact pads to prevent acci...

Страница 54: ...Default Pins 2 3 NMI Open Disabled VGA Enable Disable Use jumper JPG1 to enable or disable the VGA port using the onboard graphics controller VGA Enable Disable Jumper Settings Jumper Setting Definiti...

Страница 55: ...nents Refer to the table below for more information Onboard Power LED Indicator LED Color Definition Off System Off power cable not connected Green System On M 2 LED An M 2 LED is located at LED3 on t...

Страница 56: ...vity while the green LED on the left indicates the speed of the connection Refer to the table below for more information BMC LAN LEDs Color State Definition Link left Green Solid Amber Solid 100 Mbps...

Страница 57: ...upermicro com support manuals Installing the OS 1 Create a method to access the MS Windows installation ISO file That might be a DVD perhaps using an external USB SATA DVD drive or a USB flash drive o...

Страница 58: ...iver browse the USB flash drive for the proper driver files For RAID choose the SATA sSATA RAID driver indicated then choose the storage drive on which you want to install it For non RAID choose the S...

Страница 59: ...rred Another option is to go to the Supermicro website at http www supermicro com Find the product page for your motherboard and Download the Latest Drivers and Utilities Insert the flash drive or dis...

Страница 60: ...via email or Simple Network Management Protocol SNMP SuperDoctor 5 comes in local and remote management versions and can be used with Nagios to maximize your system monitoring needs With SuperDoctor...

Страница 61: ...ules There are several BIOS settings that are related to IPMI For general documentation and information on IPMI visit our website at http www supermicro com products nfo IPMI cfm BMC ADMIN User Passwo...

Страница 62: ...ts List Description Part Number Quantity 29CM 30AWG SATA S S CBL CBL 0483L 1 per additional drive SC812U 4PIN TO 3X SATA POWER CABLE CBL 0211L 1 for 3 additional drives Dual 2 5 fixed HDD bracket MCP...

Страница 63: ...downloads manuals BIOS BMC drivers etc FAQs RMA warranty and other service extensions Direct Links for the 510T ML System 510T ML specifications page X12STL F motherboard page for links to the Quick R...

Страница 64: ...MI For general documentation and information on IPMI please visit our website at http www supermicro com products nfo IPMI cfm Figure 7 2 IPMI Sample IPMI User Guide SuperDoctor5 Large Deployment Guid...

Страница 65: ...MMF1 DIMMH1 DIMME1 DIMMA1 DIMMC1 DIMMD1 DIMMB1 CPU SLOT6 PCe 4 0 X16 FAN2 POWER_LED MH5 MH6 MH7 MH11 MH10 MH12 MH13 JNVI2C1 LED_CATERR MH8 CPU JPME2 PWRLED 3 Make sure that the power connector is conn...

Страница 66: ...ommended that you use the same memory type and speed for all DIMMs in the system See Section 3 3 for memory details 3 Check for bad DIMM modules or slots by swapping modules between slots and noting t...

Страница 67: ...before or during OS installation check the following 1 Source of installation Make sure that the devices used for installation are working properly including boot devices such as CD 2 Cable connectio...

Страница 68: ...nding beep codes encountered by users BIOS Error Beep POST Codes Beep Code Error Message Description 1 short Refresh Circuits have been reset Ready to power up 5 short 1 long Memory error No memory de...

Страница 69: ...potential issues so that prohibitive actions can then be taken to resolve issues for the managed system Users can view export records WR H FHO OH DQG FOHDU DQG DFNQRZOHGJH HYHQWV IURP WKH PRQLWRUHG V...

Страница 70: ...n the system completely 2 Remove the cover of the chassis to access the motherboard 3 Remove the onboard battery from the motherboard 4 Short the CMOS pads with a metal object such as a small screwdri...

Страница 71: ...boot block code 3 If you still cannot resolve the problem include the following information when contacting us for technical support System motherboard and chassis model numbers and PCB revision numbe...

Страница 72: ...lure due to the alteration misuse abuse or improper maintenance of products During the warranty period contact your distributor first for any product problems Vendor Support Filing System For issues r...

Страница 73: ...om Europe Address Super Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support sup...

Страница 74: ...sistance Only certified technicians should attempt to install or configure components Read this appendix in its entirety before installing or configuring components in the Supermicro chassis These war...

Страница 75: ...idere los riesgos de la corriente el ctrica y familiar cese con los procedimientos est ndar de prevenci n de accidentes Al final de cada advertencia encontrar el n mero que le ayudar a encontrar el te...

Страница 76: ...ient u zich bewust te zijn van de bij een elektrische installatie betrokken risico s en dient u op de hoogte te zijn van de standaard procedures om ongelukken te voorkomen Gebruik de nummers aan het e...

Страница 77: ...n Attention Avant de brancher le syst me sur la source d alimentation consulter les directives d installation Circuit Breaker Waarschuwing Raadpleeg de installatie instructies voordat u het systeem o...

Страница 78: ...el edificio Aseg rese de que el dispositivo de protecci n no sea superior a 250 V 20 A Attention Pour ce qui est de la protection contre les courts circuits surtension ce produit d pend de l installat...

Страница 79: ...a y del cable el ctrico quitado de los m dulos de fuente de alimentaci n antes de tener acceso el interior del chasis para instalar o para quitar componentes de sistema Attention Le syst me doit tre...

Страница 80: ...aangesloten op de voeding en van de behuizing te verwijderen Equipment Installation Warning Only trained and qualified personnel should be allowed to install replace or service this equipment Warnung...

Страница 81: ...Il est vivement recommand de confier l installation le remplacement et la maintenance de ces quipements des personnels qualifi s et exp riment s Warning This unit is intended for installation in rest...

Страница 82: ...a de estas reas mediante la utilizaci n de una herramienta especial cerradura con llave u otro medio de seguridad Attention Cet appareil doit tre install e dans des zones d acc s r serv s L acc s une...

Страница 83: ...e ou quivalent recommand e par le fabricant Jeter les piles usag es conform ment aux instructions du fabricant Advertencia Existe peligro de explosi n si la bater a se reemplaza de manera incorrecta R...

Страница 84: ...evolen wordt Gebruikte batterijen dienen overeenkomstig fabrieksvoorschriften afgevoerd te worden Redundant Power Supplies Warning This unit might have more than one power supply connection All connec...

Страница 85: ...te maken Advertencia Puede que esta unidad tenga m s de una conexi n para fuentes de alimentaci n Para cortar por completo el suministro de energ a deben desconectarse todas las conexiones Attention C...

Страница 86: ...encia Cuando el sistema est en funcionamiento el voltaje del plano trasero es peligroso Tenga cuidado cuando lo revise Attention Lorsque le syst me est en fonctionnement des tensions lectriques circul...

Страница 87: ...con las normas de electricidad locales y nacionales Backplane Waarschuwing Een gevaarlijke spanning of energie is aanwezig op de backplane wanneer het systeem in gebruik is Voorzichtigheid is geboden...

Страница 88: ...lektriciteitsvoorschriften Warnung Die Entsorgung dieses Produkts sollte gem allen Bestimmungen und Gesetzen des Landes erfolgen Warning Ultimate disposal of this product should be handled according t...

Страница 89: ...age de ce produit sont g n ralement soumis des lois et ou directives de respect de l environnement Renseignez vous aupr s de l organisme comp tent Hot Swap Fan Warning Warning Hazardous moving parts K...

Страница 90: ...nilladores y todos los objetos lejos de las aberturas del ventilador Attention Pieces mobiles dangereuses Se tenir a l ecart des lames du ventilateur Il est possible que les ventilateurs soient toujou...

Страница 91: ...r CAS zertifizierten Kabeln mit UL CSA gekennzeichnet an Ger ten oder Produkten die nicht mit Supermicro gekennzeichnet sind AC AC UL CSA UL CSA Supermicro Supermicro UL CSA UL CSA Supermicro UL CSA U...

Страница 92: ...code pour tous les autres appareils lectriques sauf les produits d sign s par Supermicro seulement AC AC UL CSA UL CSA Supermicro UL CSA UL CSA Supermicro Advertencia Cuando instale el producto utilic...

Страница 93: ...itmethode deze moet altijd voldoen aan de lokale voorschriften en veiligheidsnormen inclusief de juiste kabeldikte en stekker Het gebruik van niet geschikte Kabels en of Adapters kan een storing of br...

Страница 94: ...Intel i210 IPMI One RJ45 Dedicated IPMI LAN port USB Five USB 3 2 Gen 1 ports 2 rear 2 headers 1 Type A Six USB 2 0 ports 2 rear 4 headers Video One VGA port Serial Two Serial ports 1 rear 1 header M...

Страница 95: ...EN 61000 4 5 BS EN 61000 4 6 BS EN 61000 4 8 BS EN 61000 4 11 Environment 2011 65 EU RoHS Directive EC 1907 2006 REACH 2012 19 EU WEEE Directive California Proposition 65 Product Safety 2014 35 EU LVD...

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