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Chapter 7: Troubleshooting and Support

7.4 Crash Dump Using IPMI

In the event of a processor internal error (IERR) that crashes your system, you may want to 

provide information to support staff. You can download a crash dump of status information 

using IPMI. The IPMI manual is available at 

https://www.supermicro.com/solutions/IPMI.cfm

.

Check IPMI Error Log

1. Access the IPMI web interface.

2. Click the 

Server Health 

tab, then 

Event Log

 to verify an IERR error.

<checked BOM >

Figure 7-3. IPMI Event Log

In the event of an IERR, the IPMI executes a crash dump. You must download the crash 
dump and save it.

Содержание SuperServer 110P-FRDN2T

Страница 1: ...USER S MANUAL Revision 1 0 SuperServer 110P FRN2T 110P FRDN2T...

Страница 2: ...Class A device or in residential environment for Class B device This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer...

Страница 3: ...vers and utilities https www supermicro com wdl driver Product safety info http www supermicro com about policies safety_information cfm If you have any questions please contact our support team at su...

Страница 4: ...pset Block Diagram 19 Chapter 2 Server Installation 2 1 Overview 20 2 2 Unpacking the System 20 2 3 Preparing for Setup 20 Choosing a Setup Location 20 Rack Precautions 21 Server Precautions 21 Rack M...

Страница 5: ...rier Assembly from the PHM 38 Removing the Processor from the Carrier Assembly 39 3 4 Memory 40 Memory Support 40 General Guidelines for Optimizing Memory Performance 40 DIMM Installation 41 DIMM Remo...

Страница 6: ...ponents 6 1 Optional Parts List 74 6 2 Power Cable 74 6 3 Air Shrouds 74 6 4 TPM Security Module 74 Chapter 7 Troubleshooting and Support 7 1 Information Resources 75 Website 75 Direct Links for the 1...

Страница 7: ...Technical Support Procedures 83 Returning Merchandise for Service 83 Vendor Support Filing System 84 7 8 Feedback 84 7 9 Contacting Supermicro 85 Appendix A Standardized Warning Statements for AC Syst...

Страница 8: ...V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support supermicro nl Technical Support rma supermic...

Страница 9: ...Expansion Slots 2 PCIe 4 0 WIO x16 slots FHFL slots 1 M 2 PCIe 3 0 x4 SATA3 slot supports M Key 2280 and 22110 I O Ports 2 LAN 10GbE ports 1 RJ45 dedicated IPMI LAN port 1 VGA port 1 COM port 2 USB 3...

Страница 10: ...VGA Port IPMI LAN Port 2 1 Expansion Slot Locations Item Description PCIe 4 0 x16 slot full height full length PCIe 4 0 x16 slot full height full length System Features Front Feature Description Cont...

Страница 11: ...ated when the system is operating UID Button The UID is used to switch turn on turn off UID LED next to the PCIe slots Power Button The main power button is used to apply or remove power from the powe...

Страница 12: ...wer supply critical events causing a shutdown failure OCP OVP fan failure OTP UVP Off On Power supply warning events when the power supply continues to operate high temperature over voltage under volt...

Страница 13: ...ear View Power Supply 1 Power Supply 2 Power Supply 1 Power Supply 2 System Features Rear Feature Description Power Supplies Two redundant power supply modules PWS1 on the right PWS2 on the left Fans...

Страница 14: ...e 3 0 x4 SATA3 M 2 SuperDOM ports Disk on Module port allows for flash cards to be mounted directly on the motherboard DIMM slots Dual in line memory module DIMM slots Processor Intel Xeon Scalable Pr...

Страница 15: ...oduction 1 3 System Architecture This section covers the locations of the system electrical components of the motherboard and the overall system Main Components Figure 1 6 Main Component Locations RSC...

Страница 16: ...2 3 MH16 MH15 JPI2C1 JIPMB1 JNVI2C JI2C_EXP1 MH4 MH6 MH1 MH9 MH5 MH3 MH2 JPME1 JPL2 JMP2 JMP1 JPL1 JPL3 SXB2 PCI E 4 0 X16 SXB1A SXB1B PCI E 4 0 X16 X16 SXB1C COM2 I SATA4 7 M 2 H COM1 DIMMG1 DIMMH1 D...

Страница 17: ...nt Bus SMBus I2 C JIPMB1 4 pin IPMI External I2 C Header for an IPMI card JL1 Chassis Intrusion Header JNCSI1 NC SI Header for IPMI Support NVME0 1 NVME2 3 PCIe 4 0 x8 Slimline SAS Connector JNVI2 C N...

Страница 18: ...anel Universal Serial Bus USB 2 0 Ports USB2 3 Front Accessible USB 2 0 Headers USB4 5 3 2 Gen 1 Back Panel USB 3 2 Gen 1 Ports USB6 7 3 2 Gen 1 Front Accessible USB 3 2 Gen 1 Header USB8 3 2 Gen 1 US...

Страница 19: ...4 2666 2933 3200 2666 2933 3200 2666 2933 3200 PCI E GEN4 X16 PCI E GEN3 X8 CPLD PFR SPI SPI NAND FLASH 1 G 1 U P C 1 F 1 U P C CPU1 H1 DDR4 DDR4 DDR4 DDR4 2666 2933 3200 2666 2933 3200 2666 2933 3200...

Страница 20: ...he server It should be situated in a clean dust free area that is well ventilated Avoid areas where heat electrical noise and electromagnetic fields are generated It will also require a grounded AC po...

Страница 21: ...y precautions in Appendix A Determine the placement of each component in the rack before you install the rails Install the heaviest server components at the bottom of the rack first and then work your...

Страница 22: ...be maintained at all times To ensure this the rack itself should be grounded Particular attention should be given to power supply connections other than the direct connections to the branch circuit i...

Страница 23: ...o lock the server in place when fully extended from the rack This prevents the server from coming completely out of the rack when you pull it out for servicing Inner Rails Inner rail is preinstalled o...

Страница 24: ...remove them reinstallation of the rails is simple and can be accomplished with a screwdriver Installing the Inner Rails 1 Place the inner rail on the side of the chassis aligning the hooks of the cha...

Страница 25: ...ils to the Rack 1 Attach the short bracket to the outside of the long bracket Align the pins of the rail with the slides The ends of each bracket must angle in the same direction 2 Adjust both the sho...

Страница 26: ...rack rails 3 Slide the chassis rails into the rack rails keeping the pressure even on both sides It may be necessary to depress the locking tabs when inserting When the server has been pushed complet...

Страница 27: ...Please follow the procedures given in each section 3 1 Removing Power Use the following procedure to ensure that power has been removed from the system This step is necessary when removing or installi...

Страница 28: ...stem as described in Section 3 1 2 If rack mounted remove the system from the rack and place on a stable surface 3 Loosen both thumbscrews on the chassis front 4 Slide the cover toward the front of th...

Страница 29: ...Check that the plastic protective cover is on the CPU socket and none of the socket pins are bent If they are contact your retailer When handling the processor avoid touching or placing direct pressur...

Страница 30: ...tic Sensitive Devices section earlier in this chapter 1 Hold the processor with the gold pins LGA lands facing down Locate the gold triangle at the corner of the processor and the corresponding hollow...

Страница 31: ...ess the other end down until it snaps into latch 2 6 After the processor is placed inside the carrier examine the four sides of the processor making sure that the processor is properly seated on the c...

Страница 32: ...the heatsink over with the thermal grease facing up Note the two triangle cutouts A B located at the diagonal corners of the heatsink as shown in the drawing below 2 On the processor carrier assembly...

Страница 33: ...cket for Installation The CPU socket comes with a plastic protective cover which needs to be removed before installing the Processor Heatsink Module PHM Do this by gently squeezing the grip tabs then...

Страница 34: ...nd Component Installation Installing the PHM into the CPU Socket 1 Remove the plastic protective cover from the CPU socket Gently squeeze the grip tabs then pull the cover off CPU Socket with Plastic...

Страница 35: ...asteners a b c d on the CPU socket 3 Locate four PEEK nuts A B C D and four rotating wires 1 2 3 4 on the heatsink as shown below 4 Check that the rotating wires 1 2 3 4 are in the unlatched position...

Страница 36: ...sink on the CPU socket making sure that each nut is properly aligned with its corresponding threaded fastener Latched State Top View 7 Press all four rotating wires outward to latch the PHM onto the C...

Страница 37: ...CPU Socket Be sure the system is shut down and all AC power cords are unplugged 1 Use a t30 bit screwdriver to loosen the four PEEK nuts on the heatsink in the sequence of A B C and D 2 Press the four...

Страница 38: ...r Carrier Assembly from the PHM Detach the four plastic clips a b c d on the processor carrier assembly from the four corners of the heatsink A B C D as shown below and lift off the processor carrier...

Страница 39: ...from the Carrier Assembly Unlock the lever from its locked position and push it upwards to disengage the processor from the carrier as shown below right Carefully remove the processor from the carrie...

Страница 40: ...tage V Slot Per Channel SPC and DIMM Per Channel DPC Data below assumes 2 SPC unless otherwise noted 1DPC 8 Gb 16 Gb 1 2V RDIMM SRx8 8 GB 16 GB 3200 SRx4 16 GB 32 GB DRx8 16 GB 32 GB DRx4 32GB 64 GB R...

Страница 41: ...SW UID LED VGA USB0 1 IPMI_LAN USB8 3 0 FAN2 DIMM Installation 1 Insert the desired number of DIMMs into the memory slots based on the recommended DIMM population table 2 Push the release tabs outwar...

Страница 42: ...e motherboard Replacing the Battery Begin by removing power from the system 1 Push aside the small clamp that covers the edge of the battery When the battery is released lift it out of the holder 2 To...

Страница 43: ...10P FRDN2T system page Note Enterprise level hard disk drives are recommended for use in Supermicro chassis and servers For information on recommended HDDs visit the Supermicro website product pages H...

Страница 44: ...ATA3 drives by default Installing 2 5 Drives to the Chassis Floor 1 Obtain the mounting bracket and secure the drive s to the bracket 2 Secure the drives to the chassis floor using four screws 3 Conne...

Страница 45: ...ion Cards 1 Remove power as described in Section 3 1 and remove the chassis cover 2 Remove five screws three at the chassis front and two along the chassis side 3 Hold the bracket corner with one hand...

Страница 46: ...ots while aligning it with the openings in the front of the chassis 7 Secure the riser card bracket to the chassis using three front screws and two top screws 8 Reinstall the top chassis cover and pow...

Страница 47: ...own separate tachometer Figure 3 8 Fan Positions 1 5 4 3 2 Replacing Fans If a fan fails the remaining fans will ramp up to full speed the overheat fan fail LED on the control panel will blink on and...

Страница 48: ...ir shrouds one for full height cards and one for half height cards Replacing the Air Shroud 1 Position the air shrouds in the chassis as illustrated below The air shroud fits just behind the fans 2 Sl...

Страница 49: ...49 Chapter 3 Maintenance and Component Installation Figure 3 10 Installing Air Shrouds for CPU and Optional NVIDIA T4 GPU Cards...

Страница 50: ...50 Chapter 3 Maintenance and Component Installation Figure 3 11 Installing Air Shrouds for CPU and Optional Full Height Full Length Cards Incorrect Incorrect Correct...

Страница 51: ...flow path or use shorter cables The control panel LEDs display system heat status See Control Panel in Chapter 1 for details Overheating There are several possible responses if the system overheats If...

Страница 52: ...rmicro or authorized distributors Power Supply Failure The 110P FRN2T 110P FRDN2T includes a redundant power supply which allows the server to continue running when one power supply has been removed R...

Страница 53: ...ds the handle 6 Using the handle pull the power supply out of the chassis 7 Slide the new power supply into the chassis until it clicks into place 8 Reconnect the power cord to the power supply inlet...

Страница 54: ...ff or failed Green Power supply is on and operating Figure 3 14 DC Power Supply Rear View LED 3 Disconnect the power supply from the external power source 4 Push the release button towards the handle...

Страница 55: ...55 Chapter 3 Maintenance and Component Installation Figure 3 15 Removing the Power Supply Release Button...

Страница 56: ...Fan Cable CBL OTHR 1214 24 SATA Cable CBL 0483L Figure 3 16 Cable Routing Diagram 3 10 BMC The BMC can be reset using the button on the front control panel or on the chassis rear Reset Press and hold...

Страница 57: ...ons in Appendix A before installing or removing components 4 1 Power Connections Two power connections supply the motherboard and several more supply for onboard devices ATX Power Supply Connector The...

Страница 58: ...ant To provide adequate power supply to the motherboard be sure to connect the 24 pin ATX PWR the 8 pin PWR and 4 pin PWR connectors to the power sup ply Failure to do so may void the manufacturer war...

Страница 59: ...und Black 2 2 5A 12V Red 3 Tachometer 4 PWM_Control SGPIO Headers There is one Serial Link General Purpose Input Output S SGPIO1 header located on the motherboard S SGPIO is for sSATA use Refer to the...

Страница 60: ...or more information on the TPM http www supermicro com manuals other TPM pdf Standby Power The Standby Power header is located at JSTBY1 on the motherboard You must have a card with a Standby Power co...

Страница 61: ...oard For remote management connect the appropriate cable from this header to an add on card to provide the out of band sideband connection between the onboard Baseboard Management Controller BMC and a...

Страница 62: ...Definition 1 Data 2 Ground 3 Clock 4 P3V3 STBY SATA Ports Eight SATA 3 0 ports are located on the motherboard and supported by the chipset These SATA ports support RAID 0 1 5 and 10 In addition there...

Страница 63: ...high speed and low latency connections directly from the CPU to NVMe Solid State SSD drives This greatly increases SSD data throughput performance and significantly reduces PCIe latency by simplifying...

Страница 64: ...ar I O Ports See the figure below for the locations and descriptions of the I O ports on the rear of the motherboard Rear I O Ports Description Description 1 COM Port 1 6 USB5 3 2 Gen 1 2 Dedicated IP...

Страница 65: ...the pins Connector Pins Jumper Setting 3 2 1 3 2 1 CMOS Clear JBT1 is used to clear CMOS which will also clear any passwords Instead of pins this jumper consists of contact pads to prevent accidentall...

Страница 66: ...stem firmware from a host server for system setting modifications Refer to the table below for jumper settings The default setting is Normal Manufacturing Mode Jumper Settings Jumper Setting Definitio...

Страница 67: ...finition 7 Blue LED 8 OH Fan Fail LED Power Fail LED The Power Fail LED connection is located on pins 5 and 6 of JF1 Refer to the table below for pin definitions Power Fail LED Pin Definitions JF1 Pin...

Страница 68: ...Pins Definition 13 3 3V Stdby 14 HDD Active Power LED The Power LED connection is located on pins 15 and 16 of JF1 Refer to the table below for pin definitions Power LED Pin Definitions JF1 Pins Defi...

Страница 69: ...supermicro com support manuals Installing the OS 1 Create a method to access the MS Windows installation ISO file That might be a DVD perhaps using an external USB SATA DVD drive or a USB flash drive...

Страница 70: ...iver browse the USB flash drive for the proper driver files For RAID choose the SATA sSATA RAID driver indicated then choose the storage drive on which you want to install it For non RAID choose the S...

Страница 71: ...her option is to go to the Supermicro website at http www supermicro com products Find the product page for your motherboard and Download the Latest Drivers and Utilities Insert the flash drive or dis...

Страница 72: ...Network Management Protocol SNMP SuperDoctor 5 comes in local and remote management versions and can be used with Nagios to maximize your system monitoring needs With SuperDoctor 5 Management Server...

Страница 73: ...ed to BMC For general documentation and information on BMC visit our website at https www supermicro com en solutions management software bmc resources BMC ADMIN User Password For security each system...

Страница 74: ...sed to connect a Trusted Platform Module TPM A TPM is a security device that supports encryption and authentication in hard drives It enables the motherboard to deny access if the TPM associated with...

Страница 75: ...menu icon then selecting the Products option The Support option offers downloads manuals BIOS IPMI drivers etc FAQs RMA warranty and other service extensions Direct Links for the 110P FRN2T System Web...

Страница 76: ...uide General Memory Configuration Guide X12 IPMI User Guide SuperDoctor5 Large Deployment Guide For validated memory use our Product Resources page Product Matrices page for links to tables summarizin...

Страница 77: ...e Intelligent Platform Management Interface IPMI IPMI is used to provide remote access monitoring and management There are several BIOS settings that are related to IPMI For general documentation and...

Страница 78: ...Power 1 Make sure that there are no short circuits between the motherboard and the chassis 2 Make sure that the ATX power connectors are properly connected 3 Check that the 115V 230V switch if availa...

Страница 79: ...following 1 CPU BIOS support Make sure that your CPU is supported and that you have the latest BIOS installed in your system 2 Memory support Make sure that the memory modules are supported by testing...

Страница 80: ...ntify the trouble areas Refer to the steps listed in Section A above for proper troubleshooting procedures 4 Identifying bad components by isolating them If necessary remove a component in question fr...

Страница 81: ...can download a crash dump of status information using IPMI The IPMI manual is available at https www supermicro com solutions IPMI cfm Check IPMI Error Log 1 Access the IPMI web interface 2 Click the...

Страница 82: ...n the system completely 2 Remove the cover of the chassis to access the motherboard 3 Remove the onboard battery from the motherboard 4 Short the CMOS pads with a metal object such as a small screwdri...

Страница 83: ...boot block code 3 If you still cannot resolve the problem include the following information when contacting us for technical support System motherboard and chassis model numbers and PCB revision numbe...

Страница 84: ...lure due to the alteration misuse abuse or improper maintenance of products During the warranty period contact your distributor first for any product problems Vendor Support Filing System For issues r...

Страница 85: ...m Europe Address Super Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support supe...

Страница 86: ...sistance Only certified technicians should attempt to install or configure components Read this appendix in its entirety before installing or configuring components in the Supermicro chassis These war...

Страница 87: ...idere los riesgos de la corriente el ctrica y familiar cese con los procedimientos est ndar de prevenci n de accidentes Al final de cada advertencia encontrar el n mero que le ayudar a encontrar el te...

Страница 88: ...ient u zich bewust te zijn van de bij een elektrische installatie betrokken risico s en dient u op de hoogte te zijn van de standaard procedures om ongelukken te voorkomen Gebruik de nummers aan het e...

Страница 89: ...n Attention Avant de brancher le syst me sur la source d alimentation consulter les directives d installation Circuit Breaker Waarschuwing Raadpleeg de installatie instructies voordat u het systeem o...

Страница 90: ...el edificio Aseg rese de que el dispositivo de protecci n no sea superior a 250 V 20 A Attention Pour ce qui est de la protection contre les courts circuits surtension ce produit d pend de l installat...

Страница 91: ...a y del cable el ctrico quitado de los m dulos de fuente de alimentaci n antes de tener acceso el interior del chasis para instalar o para quitar componentes de sistema Attention Le syst me doit tre...

Страница 92: ...nt u alle spanningsbronnen en alle stroomkabels aangesloten op de voeding en van de behuizing te verwijderen Equipment Installation Warning Only trained and qualified personnel should be allowed to in...

Страница 93: ...lar reemplazar o utilizar este equipo Attention Il est vivement recommand de confier l installation le remplacement et la maintenance de ces quipements des personnels qualifi s et exp riment s Warning...

Страница 94: ...a de estas reas mediante la utilizaci n de una herramienta especial cerradura con llave u otro medio de seguridad Attention Cet appareil doit tre install e dans des zones d acc s r serv s L acc s une...

Страница 95: ...e ou quivalent recommand e par le fabricant Jeter les piles usag es conform ment aux instructions du fabricant Advertencia Existe peligro de explosi n si la bater a se reemplaza de manera incorrecta R...

Страница 96: ...evolen wordt Gebruikte batterijen dienen overeenkomstig fabrieksvoorschriften afgevoerd te worden Redundant Power Supplies Warning This unit might have more than one power supply connection All connec...

Страница 97: ...te maken Advertencia Puede que esta unidad tenga m s de una conexi n para fuentes de alimentaci n Para cortar por completo el suministro de energ a deben desconectarse todas las conexiones Attention C...

Страница 98: ...encia Cuando el sistema est en funcionamiento el voltaje del plano trasero es peligroso Tenga cuidado cuando lo revise Attention Lorsque le syst me est en fonctionnement des tensions lectriques circul...

Страница 99: ...con las normas de electricidad locales y nacionales Backplane Waarschuwing Een gevaarlijke spanning of energie is aanwezig op de backplane wanneer het systeem in gebruik is Voorzichtigheid is geboden...

Страница 100: ...elektriciteitsvoorschriften Warnung Die Entsorgung dieses Produkts sollte gem allen Bestimmungen und Gesetzen des Landes erfolgen Warning Ultimate disposal of this product should be handled according...

Страница 101: ...lage de ce produit sont g n ralement soumis des lois et ou directives de respect de l environnement Renseignez vous aupr s de l organisme comp tent Hot Swap Fan Warning Warning Hazardous moving parts...

Страница 102: ...rnilladores y todos los objetos lejos de las aberturas del ventilador Attention Pieces mobiles dangereuses Se tenir a l ecart des lames du ventilateur Il est possible que les ventilateurs soient toujo...

Страница 103: ...r CAS zertifizierten Kabeln mit UL CSA gekennzeichnet an Ger ten oder Produkten die nicht mit Supermicro gekennzeichnet sind AC AC UL CSA UL CSA Supermicro Supermicro UL CSA UL CSA Supermicro UL CSA U...

Страница 104: ...code pour tous les autres appareils lectriques sauf les produits d sign s par Supermicro seulement AC AC UL CSA UL CSA Supermicro UL CSA UL CSA Supermicro Advertencia Cuando instale el producto utilic...

Страница 105: ...uitmethode deze moet altijd voldoen aan de lokale voorschriften en veiligheidsnormen inclusief de juiste kabeldikte en stekker Het gebruik van niet geschikte Kabels en of Adapters kan een storing of b...

Страница 106: ...DIMM 3DS with speeds up to 3200MHz DIMM size up to 256GB at 1 2V Storage Drives Two internal SATA3 2 5 drive bays PCI Expansion Slots Two PCIe 4 0 x16 FHFL One M 2 PCIe 3 0 x4 SATA3 Slot supports M Ke...

Страница 107: ...n 12 V 62 5 A max 0 5A min 100 to 127 Vac 66 6 A max 0 5 A min 200 to 240 Vac 230 to 240 Vdc 110P FRDN2T PWS 601D 1R 600W DC Redundant Power Supplies with PMBus Output Voltage 600W 44 Vdc to 65 Vdc In...

Страница 108: ...BS 61000 4 5 EN BS 61000 4 6 EN BS 61000 4 8 EN BS 61000 4 11 Product Safety 2014 35 EU LVD Directive UL CSA 62368 1 USA and Canada Electrical Equipment Safety Regulations 2016 IEC EN BS 62368 1 Envi...

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