Warranty / Return Policy
Supera Anesthesia Innovations is proud to offer our customers the best warranty in the veterinary
industry—a full three years.
Supera LLC Limited Warranty
Supera LLC guarantees its products to be free of defects in design, materials, and workmanship for
Three years from the date of purchase.
The Supera LLC Limited Warranty covers parts and construction of all products manufactured by
Supera LLC in its USA manufacturing facility. If we find that a Supera machine does not operate as
stated in the instructions and specifications that come with the product due to defects in design,
materials, or workmanship, Supera will repair the unit or replace it with one of equal or greater value
at no charge to the customer for up to three years from the date of purchase.
Specific Exclusions from this Warranty
The Supera Limited Warranty does not cover—and Supera LLC shall not be liable for—the following:
(1) repairs and replacements required because of misuse, abuse, negligence, alteration, accident,
freight damage, or tampering; (2) products that are not installed, used, and properly cleaned as
required in the Supera LLC “Installation” and/or “Installation/Operation” manual applicable for the
product; (3) products considered to be of a consumable nature such as rubber or plastic goods (4)
accessories or parts not manufactured by Supera Anesthesia Innovations; (5) specially manufactured
products; (6) damage caused by animals; (7) charges by anyone (including Supera Anesthesia In-
novations authorized dealers) for adjustments, repairs, replacement parts, installation, or other work
performed upon or in connection with such products which is not expressly authorized in writing
in advance by Supera LLC; (8) products manufactured by other companies and resold by Supera
LLC. This includes medical gas products. Any warranties on these items are controled directly by the
manufacturer of these items to the original purchaser. Information on these manufacturer’s warran-
ties will be enclosed with the applicable products. In addition, Supera LLC will furnish copies of any
of the warranties controled by any such manufacturers upon request.
For Warranty Service
Please contact Supera Customer Service at 877-620-1500 (toll-free in the USA) or +1 503 723 5068
(for local and International calls) or email us at [email protected].
One of our customer service representatives will be able to answer your questions and provide
information on having your machine serviced under warranty by an authorized Supera technician or
by returning the unit to Supera for warranty service.
