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Our instruments are 100% quality-controlled, which means that each individual
instrument has been tested before leaving the factory . In addition to the descri-
bed cleaning and calibration of RQflex
®
20, the device is maintenance-free . The
detailed instruction should allow for problem-free operation .
In the event that you encounter an unsolvable problem, please contact the techni-
cal support specialist .
www .merckmillipore .com/support
www .sigma-aldrich .com/customer-service .html
Warranty
The manufacturer grants for this RQflex
®
20 reflectometer a total replacement
warranty of 12 months from the date of purchase .
All warranty work is provided by our customer service unit . In the event of a
proven production or material defect, we will provide you with a new or as-new
replacement RQflex
®
20 reflectometer free of charge .
Improper handling results in loss of warranty . No water or any other liquid must
be allowed to enter the instrument . In such cases the warranty becomes invalid .
All warranty rights become invalid in the event that the purchaser or an unautho-
rized third person repairs or opens the instrument, or if changes are made to the
warranty slip . Only the customer service unit is authorized to carry out mainta-
nance on components .
If the instrument is sent in for repair under the terms of the warranty, a copy of
the invoice or of another proof of purchase must be enclosed in all cases .
11
Service /
Warranty
