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b) The Warranty Period for the Product Warranty (Section 3) terminates upon the earlier of (i)
123 months after purchase of the Covered Product, or (ii) 120 months after installation of
the Covered Product by an Authorised Dealer.
c) The Warranty Period for the Performance Warranty (Section 4) terminates upon the earlier
of (i) 123 months after purchase of the Covered Product, or (ii) 120 months after installation
of the Covered Product by an Authorised Dealer, or (iii) 10,000 full (100%) charging cycles
of the Battery Pack.
10.8. Persons Entitled to Make Warranty Claims
Warranty claims may only be made by the original purchaser of a Covered Product, if the
Covered Product has been registered through
Sunsynk Ltd’s
product registration website
during the installation process by the Authorised Dealer, or a person to whom the title to the
Covered Product has been transferred, provided that the Covered Product remains in its
original location and configuration (including, without limitation, a purchaser of a building, who
acquires the covered product as a fixture to the building).
10.9. Claim Notice
a) If you believe that you have a justified claim covered by this Factory Warranty, you must
submit the claim in writing (‘Claim Notice’) to
Sunsynk Ltd
within the applicable Warranty
Period to
Sunsynk Ltd’s
address set forth above, or such future address as
Sunsynk Ltd
may provide from time to time. Any Claim Notice must include the following information:
the serial number of the Covered Product for which a Claim Notice is being sent;
a copy of the dated purchase receipt for the Covered Product;
a copy of the installation protocol for the Covered Protocol signed by an Authorised
Dealer;
information about the use of the Covered Product in reasonable detail;
information about the defect in reasonable detail.
b) Upon receipt of your Claim Notice
Sunsynk Ltd
may ask for further information or claim
verification from you, receipt of which will be required prior to processing the claim.
c) Upon acceptance of your warranty claim,
Sunsynk Ltd
may require that you send the
Covered Product at your own costs to a
Sunsynk Ltd
warranty claim centre located in the
world.
10.10. Warranty Limitations
10.10.1 Excluded Warranty Claims
a)
Sunsynk Ltd
makes no warranties, either expressed or implied, orally, or in writing, with
respect to any other warranty coverage except those expressly stated in this limited Factory
Warranty.
b) The Factory Warranty does not cover damages that occur due to:
Transport damage;