15
Troubleshooting
Not every malfunction is a case for our customer service. Very often, you can
easily resolve the problem without requesting service. Before requesting service,
please check the list below to see if the call can be avoided.
Problem
Possible Cause
Solution
Appliance does
not work.
Appliance is not switched on.
Switch on the appliance.
Main plug is not plugged in or is
loose.
Plug the appliance into the electrical
socket.
Fuse has blown or is defective.
Check fuse, replace if necessary.
Outlet is defective.
Defective parts need to be repaired
by an electrician.
Appliance cools
too much.
Temperature is set too cold.
Turn the temperature regulator to a
warmer setting temporarily.
The food is
too warm.
Temperature is not properly
adjusted.
Please refer to
Refrigerator
Temperature
section on page 8..
Door was open for an extended
period.
Open the door only as long as
necessary.
A large quantity of warm food was
placed in the appliance within the
last 24 hours.
Set the temperature control to a
lower setting temporarily.
The appliance is near a heat
source.
Please refer to
Location
section on
page 5.
Interior lighting
does not work.
Light bulb is defective.
Please refer to
Changing the Light
Bulb
on pages 13-14.
Heavy build-up of
frost, possibly also
on door seal.
Door seal is not air-tight (possibly
after reversing the doors).
Carefully warm the leaking sections
of the door seal with a hair dryer (on
a cool setting). At the same time,
shape the warmed door seal by hand
so that it sits correctly.
Unusual noises
Appliance is not level.
Readjust the feet.
The appliance is touching the wall
or other objects.
Move the appliance slightly.
A component, e.g. a pipe, on the
rear of the appliance is touching
another part of the appliance or
the wall.
If necessary, carefully bend the
component out of the way.
The compressor
does not start
immediately after
changing the
temperature setting.
This is normal, no error has
occurred.
The compressor starts after a period
of time.
Water on the floor or
storage shelves
Water drain hole is blocked.
Refer to
Defrosting
on page 9.
