15
Lowes.com
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
No power, logs do not glow.
1. Power cord was not
plugged in the outlet.
2. Main power switch is not
in “ON” position.
1. Check that unit is plugged into
a standard 120V outlet.
2. Press power button several
times, making sure power
is set at “ON” position.
Logs glow, but no flame effect.
Flame button is not in
“ON” position.
Press flame button several times.
Downlights do not light up.
Downlight button is not in
“ON” position.
Try to turn on/off downlight switch
several times to make sure down-
light is at “ON” position.
Heater does not blow warm air.
The current room temperature
is higher than the temperature
setting.
Adjust the temperature settings
to ensure that the thermostat is
set higher than the current room
temperature.
Heater doesn’t work, but Power
and Heater settings are “ON”
and thermostat is set.
The product is on protected
status.
Turn all switches to the “OFF”
position and unplug the unit from
the wall outlet for 5 minutes. After
5 minutes plug the unit back into
wall outlet and operate as normal.
Flame effect works but heater
function does not and the
emberbed flashes when the
heater button is pressed.
Heater function is locked.
Press and hold the POWER
button to unlock the heater
function.
CARE AND MAINTENANCE
• Dust your fireplace regularly with a soft, non-lint producing cloth or household dusting product.
• Clean your fireplace with a gentle non-abrasive household cleaner. Make sure to dry your fireplace
immediately with a soft cloth or towel.
• Tips for using touch-up pen (GG): For scratches, stroke in direction of scratch. For worn areas,
stroke in direction of wood grain. Rub excess cororant promptly with a soft cloth.
