Stulz DAH, Инструкция по установке, эксплуатации и обслуживанию

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Series GEN 2 Ultrasonic Humidifier IOM Manual
Product Support
We provide Product Support that not only provides technical support and parts but the following additional
services:
 Performance Evaluations
 Start-up Assistance
 Training
For assistance, contact Product Support by fax (301) 620-1396, telephone (888) 529-1266 or E-mail
(parts@stulz-ats.com).
We highly recommend using the services of our Field Service Department to perform start-up and
commissioning. They will ensure your equipment is installed correctly and operating properly. This will help
ensure your unit provides years of trouble free service while operating at its highest efficiency.
Technical Support
The Technical Support Department is dedicated to the prompt reply and solution to any problem
encountered with a unit. Should a problem develop that cannot be resolved using this manual, you may
call (888) 529-1266 Monday through Friday from 8:00 a.m. to 5:00 p.m. EST. If a problem occurs after
business hours, provide your name and telephone number. One of our service technicians will return your
call.
When calling to obtain support, it is important to have the following information readily available,
(information is found on the unit’s nameplate):
 Unit Model Number (DRH -XX)
 Sales Order Number
 Unit Serial Number
 Description of Problem
Obtaining Warranty Parts
Warranty inquiries are to be made through the Technical Support Department at (888) 529-1266 Monday
through Friday from 8:00 a.m. to 5:00 p.m. EST. A service technician will troubleshoot the system over
the telephone with a field service technician to determine the defect of the part.
If it is determined that the part may be an issue a replacement part will be sent via UPS ground. If the
customer requests that warranty part(s) be sent by any other method than UPS ground the customer is
responsible for the shipping charges. If you do not have established credit with STULZ you must give a
freight carrier account number.
A written (or faxed) purchase order is required on warranty parts and must be received prior to 12:00 p.m.
for same day shipment. The purchase order must contain the following items:
 Purchase Order Number
 Date of Order
 STULZ Stated Part Price
 Customer Billing Address
 Shipping Address
 Customer’s Telephone and Fax Numbers
 Contact Name
 Unit Model Number
 Serial Number
 STULZ Item Number
The customer is responsible for the shipping cost incurred for returning the defective part(s). Return of
defective part(s) must be within 30 days at which time an evaluation of the part(s) is conducted and if the