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Warranty and Return Plolicy
EN
Warranty and Return Plolicy
Product Warranty
Stryker Endoscopy warrants all products, subject to the exceptions provided herein, to be free from defects in design, materials and workmanship and to substantially
conform to the product specifications contained in the documentation provided by Stryker Endoscopy with the products for a period of one year from the date of purchase
(the “Warranty Period”). This warranty shall apply only to the original end-user purchaser of products directly from Stryker Endoscopy or a Stryker Endoscopy authorized
distributor. This warranty may not be transferred or assigned without the express written consent of Stryker Endoscopy.
If a valid warranty claim is received within the Warranty Period, Stryker will, in its sole discretion: (1) repair the product at no charge, (2) replace the product at no charge
with a product that is at least functionally equivalent to the original product, or (3) refund the purchase price of the product. In any event, Stryker’s liability for breach of
warranty shall be limited to the replacement value of the defective or non-conforming part or component.
This warranty does not apply to: (1) products that have been misused, neglected, modified, altered, adjusted, tampered with, improperly installed or refurbished; (2) products
that have been repaired by any person other than Stryker Endoscopy personnel without the prior written consent of Stryker Endoscopy; (3) products that have been subjected
to unusual stress or have not been maintained in accordance with the instructions in the user manual or as demonstrated by a Stryker Endoscopy representative; (4) products
on which any original serial numbers or other identification marks have been removed or destroyed; or (5) products that have been repaired with any unauthorized or non-
Stryker components, including replacement lamps.
If Stryker determines in its reasonable discretion that the claimed defect or non-conformance in the product is excluded from warranty coverage as described hereunder, it
will notify the customer of such determination and will provide an estimate of the cost of repair of the product. In such an event, any repair would be performed at Stryker’s
standard rates.
Products and product components repaired or replaced under this warranty continue to be warranted as described herein during the initial Warranty Period or, if the initial
Warranty Period has expired by the time the product is repaired or replaced, for thirty (30) days after delivery of the repaired or replaced product. When a product or
component is replaced, the item provided in replacement will be the customer’s property and the replaced item will be Stryker’s property. If a refund is provided by Stryker,
the product for which the refund is provided must be returned to Stryker and will become Stryker’s property.
The inspection, testing, acceptance or use of the products and services furnished hereunder shall not affect Stryker’s obligation under this warranty, and such warranty shall
survive inspection, test, acceptance and use.
Notwithstanding the above, (i) the following products are warranted for a period of ninety (90) days from the date of purchase: Scopes, Associated Scope Hardware, Fiber
Optic Cables, Laparoscopic Instruments, VCRs, Monitors, and Ink Jet Printers; (ii) SDP1000 Stryker Digital Color Printers are warranted for three (3) years from the date
of purchase; and (iii) replacement light bulbs are warranted for a period of sixty (60) days from the date of purchase.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE EXPRESS WARRANTY SET FORTH HEREIN IS THE ONLY WARRANTY APPLICABLE TO
THE PRODUCTS AND IS EXPRESSLY IN LIEU OF ANY OTHER WARRANTY BY STRYKER, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. STRYKER SHALL NOT HAVE
ANY TORT LIABILITY TO CUSTOMER WITH RESPECT TO THE PRODUCTS AND SHALL NOT BE LIABLE FOR INDIRECT, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY.
Return Policy
Stryker Endoscopy values customer relationships and strives for satisfaction in purchases made by our customers. Therefore, we offer a return policy for most products.
Under this policy, customers may return purchased products to Stryker Endoscopy, within 90 days of customer’s receipt of the product, for a credit or a refund of the
purchase price paid, less shipping and handling and applicable restocking fees. Products that fail after the first 90 days may be covered by and are subject to the terms of
applicable product warranty. Sterile products may not be returned for credit or refund unless they are in their original, unopened packaging or if they are in breach of the
applicable warranty.
Restocking Fees: Unless the product is defective or the return is the direct result of a Stryker Endoscopy error, a restocking fee of 10% may be charged on all returned
products.
A Returned Merchandise Authorization (RMA) number must be obtained from Stryker Endoscopy before returning product. To obtain an RMA number, please contact
Stryker Endoscopy Customer Service at 1.800.624.4422.
Please send any returned products to:
Stryker Endoscopy
Attn: Returns
5900 Optical Court
San Jose, CA 95138, USA
With the return, please include the following:
1. RMA number
2. Purchase order number
3. Original invoice number
4. Name, address, and account number (of the organization returning the product)
5. Itemized list of the items being returned
6. Reason for the return
7. Product Experience Report/Complaint number, if applicable
Please carefully package the product being returned. Credit will not be given for items that are damaged in return shipment due to inadequate packaging.
Stryker Endoscopy does not accept any COD returns. Return shipping costs are borne by the customer unless Stryker Endoscopy specifically agrees otherwise.
Please clean and sterilize all potentially contaminated products prior to returning them to Stryker Endoscopy. It is unlawful to transport bio-contaminated products through
interstate commerce, unless they are properly packaged and labeled as such. Stryker Endoscopy reserves the right to destroy contaminated product at the customer’s expense
and charge the customer for a replacement unit.
Please remove any “Protected Health Information” as defined in the Health Insurance Portability and Accountability Act of 1996 from products prior to returning them to
Stryker Endoscopy.
If a return does not comply with these terms, Stryker Endoscopy reserves the right to destroy the product at the customer’s expense. Any replacement would be at the
customer’s expense.
