EN-19
Troubleshooting
Before returning your display for service, consult the troubleshooting list below:
Problem
Current Status
Remedy
No picture
Power LED on
Using the OSD Menu, adjust the brightness
and contrast to maximum or reset them to
their default settings.
Check the power supply functionality.
Power LED off
Ensure the power switch at the front and rear
of the display are set to ON.
Check if the AC power cord is properly
connected to the AC adapter and outlet.
Check that the power supply is fully
connected and functioning properly.
Power LED blinking
Display is in sleep mode. Connect ACTIVE
sources or change INPUT to wake the display.
Converters not
powering on
Check that the converter power setting is ON
in the OSD menu.
Turn the hard power switch off and on again.
Abnormal picture
Oversized,
undersized or
missing video
Adjust settings in Scale Mode.
Wait a few seconds after initial sync of video
signals, or power cycle the display.
OSD Error message
Resolution not
supported
Ensure the video source has a compatible
output resolution.
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