Service and repair
Instruction For Use • C-MAC
®
video laryngoscope 8401xxx, Electronic Module 8401/8402 X, C-MAC
®
PM 8401
XD • 96076011EN-US • V3.1
25
8 Service and repair
8.1 Servicing and repair program
Defective instruments must be serviced and repaired exclusively by persons authorized by us;
all repair work must employ original parts.
To bridge the repair period, you will generally receive a device on loan, which must then be
returned to KARL STORZ as soon as you receive the repaired device. In Germany you can
refer repairs directly to:
KARL STORZ SE & Co. KG
Abt. Reparaturservice
Take-off Gewerbepark 83
78579 Neuhausen, Germany
Service hotline: +49 7461/708 980
E-mail: [email protected]
In other countries, please contact your local KARL STORZ subsidiary or authorized dealer.
8.2 Complaint shipments
In the interests of our employees' health, only sterilized or disinfected products are accepted
as return shipments. These should be marked as such; otherwise no further processing may be
performed.
