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6.6.Connection issues
Network connections
Problem
Cause
Solution
The connection with the cellular
phone suddenly ends.
If you change the proxy settings
of the handheld while
connected to a cellular phone,
the cellular phone ends the
connection.
Make any changes to proxy
settings before connecting to a
mobile device.
Unable to connect to another
S7 series handheld.
Data encryption settings are set
incorrectly.
When setting up a peer-to-peer
ad-hoc network with a WEP
encryption, set a Network Key,
rather than leaving the key
blank to be provided
automatically.
Windows Mobile Device Center
Problem
Cause
Solution
Windows Mobile
Device Center will
not connect to the
handheld.
The connection is not
initiated automatically.
In the Windows Mobile Device Center software
on the office computer, select Mobile Device
Settings / Connection Settings.
The Windows Mobile
Device Center software
does not recognize the S7
series handheld.
Restart the PC. Disconnect the handheld from
the PC, reset it (see Resetting the handheld,
page 21) and then reconnect it to the PC.
The connection is not
enabled in Windows Mobile
Device Center on the PC.
In the Windows Mobile Device Center software
on the PC, click Mobile Device Settings /
Connection Settings. If you are using:
a USB cable, make sure that the Allow USB
connection check box is selected from the
drop-down list.
a Bluetooth connection, make sure that the
correct port for Bluetooth is selected. Then
open the Bluetooth control on the
handheld. In the Devices tab, tap the
partnership and in the services list make
sure that the ActiveSync check box is
selected.
The connection is not
enabled on the handheld.
On the handheld, tap
/ ActiveSync / Menu
