Document version 2.1
Document No. 6939-170
Page 18
3.11 Problem Solving
Here are some of the most common problems encountered when using the OPTAC Download
Tool. If you experience any of the listed problems with the OPTAC Download Tool, please follow
the instructions given below and, if the problem persists, contact the Stoneridge Electronics
technical helpdesk on 0870 887 9202.
•
All four LEDs are illuminated Red
.
This means the OPTAC Download Tool is experiencing an internal error. This may be
simply caused by the memory being full.
Connect the OPTAC Download Tool to your computer and save the existing data into
your OPTAC software package and then delete the downloaded files no longer required.
Note: Do NOT delete the “configuration.dat” and “settings.dat” files.
•
If a
VU download fails
, please check the connections between the VU and the OPTAC
download tool.
Please also ensure that the VU is in the correct mode of operation – by inserting either a
Company, Workshop or Control card.
Ensure that the batteries have sufficient power. This is indicated by a Green light
illuminating when switched on (red indicates low batteries).
•
If the
Smartcard download fails
, please ensure a valid driver card is inserted in the
correct position. The Smartcard chip should be pointing down and facing you during
insertion.
Ensure that the batteries have sufficient power. This is indicated by a Green light
illuminating when switched on (red indicates low batteries).
•
If a red light flashes when the Download Tool is initially switched on, this indicates that
batteries are low and should be replaced.
4 UPGRADING THE OPTAC DOWNLOAD TOOL
The OPTAC Download Tool is designed in such a way, that it can be upgraded. This means that
any new features or enhancements can be downloaded from a PC or Laptop into the OPTAC
Download Tool.
This will require the use of the OPTAC Download Tool Upgrade Cable, shown below. Part
Number 7780-816.
