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After Sales Support
Telephone:
1300 886 649
Email:
Other Useful Information (Cont.)
If none of the solutions offered above and on the following page help you solve the
problem, contact our after sales support line for advice.
Troubleshooting guide
Not all unusual incidents you may encounter with your washing machine are faults, or
cause for concern. Check in the list below what issues may arise and why. Also check
in the table on the following page for solutions to other common problems.
Situation
Possible cause
The washer door
cannot be opened.
• The washer is in operation.
• The child lock has been set.
• Clothes are caught between the sealing washer and the door.
Peculiar smell.
• Some components are made of rubber, so there might be a
smell of rubber during the first uses.
Little water in wash
and rinse cycles.
• Front load washing machines are efficient and only need a
small amount of water for good wash results.
No water inflow.
• The tap has not been opened.
• If temperatures have fallen below zero degrees, water in the
water supply hose may be frozen.
• The water supply hose or metal filter in the water inlet may
be blocked.
Inflow of water
during operation.
• When the water level declines, or clothes have been added
to the drum, the washer automatically takes in more water.
• If the wash load is unevenly distributed, water will be added
to balance the load.
Water drainage
during washing.
• Too much, or high-sudsing detergent (for top load washers)
may have been used, which creates too much foam.
Remaining time
changes.
• The displayed remaining time is calculated on the basis of
15 liters/minute water intake. With changing water pressure,
the actual time will be prolonged or shortened accordingly.
• If your wash load is unevenly distributed during the spin
cycle, the washer will intake more water to correct the
imbalance and the remaining time will be prolonged.
Abnormal sound in
the spin process.
• Check and ensure that nothing is impeding the free run of
the power cord to the power outlet.
• Check and ensure the transit bolts have been removed.
• Check and ensure that there are no metal objects such as
bobby pins in the drum.
Program stops
when power off.
• If the program stops when the power is off and will not
continue when the power is back on, you will have to press
the POWER button and reset the program.
