6.2.1 Return Authorization Number
All returns to the factory for service must be accompanied by a Return
Authorization (RA) number. One can be obtained by contacting Stewart
Audio at (209) 588-8111 or via e-mail at [email protected].
NOTE: Any defective products received without an RA number will
be returned to sender at their expense.
If Stewart Audio is unable to contact the sender in 14 days, the mer-
chandise will be considered scrap and may be disposed of.
6.2.2 Shipment Instructions
If Stewart Audio requests that you ship the defective product back to
their service center, please refer to the guide below. To ensure prompt
warranty service, be sure to follow all instructions.
1. Return Authorization (RA) is required for product being sent to the
factory for service.
2. See packing instructions in
section 6.2.3.
3. Ship the defective product using a method which provides for or-
der tracking or order confirmation. The service center is located at
the following address:
Stewart Audio
14397 Cuesta Court Suite D1
Sonora, CA 95370
4. Use a bold black marker and write the RA number on three sides
of the box.
5. Record the RMA number for future reference. The RA number can
be used to check the repair status.
6.2.3 Packaging Instructions
Should Stewart Audio request that you ship your product to their ser-
vice center, these instructions must be followed in order to ensure safe
delivery. If they are not followed, Stewart Audio assumes no responsi-
bility for damaged goods and/or accessories that are sent with your
unit.
6.2.3 Packaging Instructions (cont.)
1. Please write the RA number on three sides of the box. Include the
Stewart Audio RA number inside the box and a brief description of
the problem.
2. Do not ship any accessories (manuals, cords, hardware, etc.) with
your unit. These items are not needed to service your product.
Stewart Audio will not be held responsible for these items if they
are returned with the amplifiers.
3. When shipping your amplifier, it is important that it has adequate
protection. We recommend you use the original packing material
when returning the product for repair. If you do not have the origi-
nal box, see number 4.
4. If you provide your own shipping pack, the minimum recommend-
ed requirements for materials are as follows:
a. 275 P.S.I. burst test, Double-Wall carton that allows for 2-
inch solid Styrofoam on all six sides of unit or 3 inches of
plastic bubble wrap on all six sides of unit.
b. Securely seal the package with an adequate carton sealing
tape.
c. Do not use light boxes or “peanuts”.
NOTE: Damage caused by poor packaging will not be covered un-
der warranty.
6.2.4 Estimate Approval
An estimate for all non-warranty repairs will be provided to the custom-
er once the unit has been shipped to the factory. The customer is re-
sponsible to approve this estimate within 7 days. If the repairs are not
approved within 14 days, Stewart Audio reserves the right to consider
the unit scrap and may discard it.
6.2.5 Payment of Non-Warranty Repairs
Payment for non-warranty repairs must be submitted to Stewart Audio
before the product will be returned to the customer.
