16 |
P a g e
Rev 10/2012
TROUBLESHOOTING
Problem
Possible Reason
Solution
Unit does not start
1.
Power line is not connected properly.
2.
Insufficient power supply.
3.
Fuse is damaged
4.
Current circuit breaker is damaged.
1.
reconnect the power supply
2.
Power supply must reach 50/60Hz – 220V
3.
Replace the 2A fuse
4.
Replace the circuit breaker.
Switch failure
1.
Current circuit breaker tripped or damaged
2.
Short circuit
1.
Replace the circuit breaker or reset.
2.
Recheck the circuit.
Automatic shutdown
1.
The intake valve or drain valve is damaged
2.
The drain for the drain valve is jammed.
1.
Replace the intake valve or drain valve.
2.
Clear out the drain pipe.
1.
Electric components were damaged.
2.
Electrical circuit is worn out.
1.
Repair or replace the corresponding components.
2.
Replace circuit breaker.
No steam
1.
No water supply
2.
Water pressure is too low
3.
The heating element of the steam generator is
damaged
4.
No water in steam generator
5.
Steam pipe is jammed or broken
6.
Heating time is not set
7.
Temperature in the unit is higher than the set
steam temperature setting
1.
Wait for the water supply to start
2.
Install Pressure pump
3.
Replace heating element
4.
Check the water intake valve.
5.
Clean out the jammed materials or replace the pipe.
6.
Set Steam timer
7.
Raise the temperature on the keypad/ remote
Automatic Protection
1.
Water pressure is too high
2.
Intake valve or drain valve is jammed
3.
Drain pipes and drain is jammed
4.
Steam pipes are jammed
1.
Lower water pressure
2.
Clear out jamming material in intake and drain valves
3.
Clean out the drain pipe
4.
Clear out the steam pipes
No sauna
1.
Heating element is damaged
2.
Circuit board or the component is damaged
1.
Replace the heating element
2.
Replace circuit board
Temperature is too
high
1.
Preset temperature is too high
2.
Temperature sensor is damaged
1.
Adjust the temperature lower
2.
Replace the sensor
Steam is Shutting off
1.
Preset time ran out
2.
Preset temperature is too low
3.
Heating element is damaged
1.
Reset the time
2.
Increase the temperature on keypad/remote
3.
Repair or replace the heating element
Water from steam
outlet
1.
The water level sensor is damaged
2.
The water level circuit is not working
1.
Check the sensor
2.
Check the water level circuit
Audio not working
1.
No signal
2.
Volume not high enough
3.
Speaker is damaged
4.
Antenna is loose/no signal
5.
Circuit board is damaged
6.
Circuit is loose, or there is no contact
1.
Readjust for FM signal
2.
Increase the volume
3.
Replace the speaker
4.
Connect the antenna and adjust the direction
5.
Replace circuit board
6.
Re-plug the circuit component or replace
Screen problem
Problem with the control cable
Check the control cable, release and re-plug. Note:
align arrows and plug tightly
Water & Drain Valve
problem
Water level control cable is not properly
connected
Check the water level control cable between steam
generator and the electrical box. Release the screw
and re-plug in the head.
