32
Testing
SYMPTOM
POSSIBLE CAUSE
POSSIBLE REMEDY
NOTES
Mobile app will not
allow for changes
Incorrect entry of
serial number
Enter serial number
again
•
"Forget" the device, reconnect, and
try again
Connect to the device
via USB
•
Go to diagnostics and ensure that
the serial number programmed
matches the serial number sticker
Mobile app crashes
when used
Incorrect entry of
serial number
Enter serial number
again
•
"Forget" the device, reconnect, and
try again
Connect to the device
via USB
•
Go to diagnostics and ensure that
the serial number programmed
matches the serial number sticker
'Loonz' will
not connect to i-Drive
Problem with firmware
Use latest version of
firmware
•
Update to latest version of Windows
Configurator, if necessary
'Loonz' not connected
Pair device to PC
Bluetooth
•
Connect with the PC Bluetooth first
then connect with the APS
Mouse emulation
connected
Disconnect mouse
•
These two features cannot be paired
simultaneously
'Loonz' has no reverse
Reverse has not been
assigned
Double Tap
•
A double tap will toggle to reverse
if no reverse is assigned in 'Loonz'
Mouse emulation will
not pair with system
'Loonz' connected
Disconnect from
Loonz'
•
These two features cannot be paired
simultaneously
Mouse emulation will
not connect once
paired
Multi Tap currently off
Enable Multi Tap
•
Multi tap enables the ability to put
an i-Drive into
Triple click time too fast
Extend the Multi Tap
time
•
It might be necessary to use the
Calibrate Multi
issues with .net
framework
Download the correct
.net framework
•
Check that the framework level
matches the requirements in the
manual
Not reconnected after
update
Reconnect to the
Windows app
•
The app will store the settings and
push them onto the next interface
recognized with a serial number of 0
