59
•
Excessive equivalent lengths of intake air and/or vent
(exhaust) piping installed - see
22).
•
Debris clogging/blocking the intake air screen(s) - see
•
Debris clogging/blocking the Main Burner - see
MOMENTARY IGNITION
Burn Hazard
Do not reach into the burner housing or
combustion chamber if the water heater
is still hot.
•
Allow the water heater to cool and always use
gloves when handling the main burner.
•
•
The combustion chamber and burner sleeve
and housing become very hot during operation.
CAUTION
If the Main Burner ignites momentarily but does not sustain ignition,
allow the water heater to try to ignite up to two more times until
control system locks out and the Ignition Failure Fault message
is displayed on the control system's LCD. If the water heater is
experiencing rough starts - see
Rough Starting, Rough Operation
. For momentary ignition problems without rough
starting check the following:
•
Undersized supply gas line (low volume of supply gas) -
see
•
Supply gas regulator is not installed per installation
requirements (erratic gas supply volume/pressures) - see
.
•
See the list of possible causes and things to check and
repair for the Ignition Failure Fault message in
•
Debris clogging/blocking the intake air screen(s) - see
•
Debris clogging/blocking the Main Burner - see
NOT ENOUGH OR NO HOT WATER
•
No power to the water heater, check breaker and fuses.
•
Enable/Disable switch in "Disabled" position. Set to Enable
to allow unit to operate.
•
Hot water supply valve(s) to fixtures closed.
•
Operating Set Point is set too low, Differential setting is set
too high. See
•
Tank Probe Offset is causing the heating cycles to
terminate prematurely - see
48).
•
Ensure there is not any external supervisory control (using
the enable/disable circuit) disabling heating operation.
•
The heating capacity of the water heater has been
exceeded, the water heater is unable to meet demand.
•
Colder incoming water temperature lengthening the time
required to heat water to desired temperature.
•
Hot water piping leaks, open faucets, water heater drain
valve leaking or open.
•
Sediment or lime scale accumulation may be affecting
water heater operation. See Maintenance on page 63
for sediment and lime scale removal procedures.
•
Water heater not firing at full input rating. Check actual
firing rate of the water heater, see instructions in
.
Note:
The water heaters covered by this manual are
capable of modulating their firing rate. The firing
rate is dictated by the hot water draw and various
other temperature limitations.
OPERATIONAL PROBLEMS
Read and understand this instruction
manual and the safety messages
herein before installing, operating or
servicing this water heater.
Failure to follow these instructions and
safety messages could result in death
or serious injury.
This manual must remain with the
water heater.
This section of the manual is intended to be an aid in correcting
common operational problems, it is not all inclusive. The installer
may be able to observe and correct certain problems which might
arise when the water heater is first put into operation or when it
is re-fired after a prolonged shutdown. However, only qualified
service agents, as defined in Qualifications on page 6,
using appropriate test equipment, should perform any service
procedures on the water heater.
Note:
Call the technical support phone number listed on
the back cover of this manual for further technical
assistance or to locate a qualified service agent in
your area.
INSTALLATION ERRORS
Operational problems on new installations are often the result
of installation requirements that have been overlooked rather
than failed components. IE: A "Low Gas Pressure" fault condition
is most often caused by low supply gas pressure rather than a
defective Low Gas Pressure switch. Rough starting and rough
operation are often caused by undersized supply gas lines and/or
the absence of a supply gas regulator at the water heater.
Prior to performing any operational checks inspect the water heater
installation to ensure all installation requirements and instructions
have been maintained and followed. See the
Note:
Costs to correct installation errors are not covered
under the limited warranty. See
ROUGH STARTING, ROUGH OPERATION
Fire and Explosion Hazard
Turn off gas lines during installation.
Contact a qualified installer or service
agency for installation and service.
Excessive gas pressure to gas valve can
cause serious injury or death.
Do not use water heater with any gas
other than the gas shown on the rating
label.
•
Undersized supply gas line (low volume of supply gas) -
.
•
Supply gas regulator is not installed per installation
requirements (erratic gas supply volume/pressures) - see
•
Excessive supply gas pressure - see
and
•
Vent (exhaust) gas recirculation at the vent and intake air
pipe terminations on
- see
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