Why do I keep getting this error message: “The device ‘Generic volume’ cannot be
stopped right now. Try stopping the device again later." ?
Close any windows that are displaying your NetDisk and retry what you were doing
earlier. If you continue to get that error message, reboot your computer. However, if you
were copying a large amount of files, it is possible that it is still being copied in the
background from its cache. You may need to wait until it is finished before continuing.
I keep getting “Internal Error; Update Failed." What does this mean?
Try updating to our latest drivers to see if that fixes the problem.
Before installing the NDAS software, please disable any Firewall/Antivirus software and
also make sure that Script Blocking is turned off for antivirus software. If problems still
persist, please try uninstalling the Firewall/Antivirus software and reinstall NDAS
software. Also try updating your NIC drivers to the latest available from the manufacturer.
I am getting the message “Connection closed abnormally. Try to reconnect." What
does this mean?
Check that you are using the latest version of our software. If NetDisk keeps losing its
connection to your computer, check your USB or Ethernet cable connection.
We recommend using NTFS for multi-write 3.X software for Windows XP/2000. To verify
this, right-click on your NetDisk drive letter from My Computer and click on Properties.
Under File System it will indicate the type of file system your NetDisk is formatted to. To
format the Network Drive to NTFS, right-click on the NetDisk drive letter from My
Computer and click on Format. A drop down menu will allow you to select NTFS. Check
the box next to the word Quick Format.
You may want to format through Disk Management: Right click on My Computer, then
click on Manage. Computer Management will open, and click on Disk Management.
Check if your NetDisk is recognized. It should show up as Disk 1 or Disk 2 or a different
number depending on the number of drives you have on your computer. Right-click on
the appropriate "Disk #" and right-click on the white area for options to format and/or
delete partition.
* Formatting will erase any data on the drive. Please back up before continuing.
Make sure that NetDisk is plugged into a 100mb/full duplex capable switch and that you
are using a 10/100mb Network Card. NetDisk is not supported on hubs. If your switch is
uplinked to another one, place NetDisk and your computer on the same switch and retry.
Try setting your NIC's speed/duplex settings to 100MB/full duplex: Right-click on My
Network Places, click on Properties, right-click on Local Area Connection and click on
Properties. Then click on the Configure button next to your NIC and click on the
Instruction Manual
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