3
TM
StarBand Troubleshooting Quick Guide
StarBand Modem Configuration
* To confirm the modem has been configured properly, right click on the mission control
icon and select “About StarBand Mission Control.”
XXXXX
XX XX XX XXXXXX
X
X
XXX
1
Satellite Modem ID
Mac Address
Cluster
Sub cluster Satellite Delay Configuration Indicator
By viewing the installation code, you can determine configuration success by the last
value in the code. An x indicates that the modem is not configured properly; a 1
indicates that the modem is configured properly.
*Refer to your StarBand/Installer Checklist for details on preparing for installation.
Support Information
Here is a list of contact numbers that may be helpful if you are unable to resolve any
installation issues using the Troubleshooting Guide.
• StarBand CVACS and Installation Support: 1-888-424-4855
• StarBand Damaged or Missing Parts: 1-888-424-4121
Recommended Troubleshooting Tools
Important! – Please ensure that you review the troubleshooting guide and follow the
appropriate steps to resolve the related issue. This process should be completed before
contacting StarBand technical support.
ODU Transmitter Testing
• F-type male-male coaxial adapter.
• Basic installer hand tools, such as metric socket set, metric wrenches and a Phillips
head screwdriver.
• Voltmeter
• Spare ODU
• Paper clip
LNB Testing
• A satellite signal level meter such as the Channel Master Satellite Signal Level Meter,
Digisat II Plus meter, or Acutrac Plus meter.
• Voltmeter (if not part of the signal strength meter used).
• Spare LNB.
Recommended Field Service Bulletins For Troubleshooting StarBand Hardware
All field service bulletins can be found at: http://www.starband.com/training
