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StarBand Troubleshooting Quick Guide
StarBand Troubleshooting Quick Guide
TM
Task: CVACS - Cross-Pol Testing
Symptom: Unable to access CVACS and commission the site.
Diagnosis #1: Invalid certification Number
Resolution #1: You may have entered the certification number incorrectly, or you are
not StarBand certified, or you may be entering a certification number that is already in
use by a different installer logged into CVACS.
Diagnosis #2: Experiencing problems accessing CVACS with a mobile or landline phone.
Resolution #2: The phone you are using may be experiencing tone problems, switch to
another phone and attempt to commission again. If using the proper numbers and using
a landline phone, it is likely that more than one installer is attempting to access CVACS
with a shared certification number. Wait several minutes and attempt to commission the
site.
If your attempts to auto commission the site are unsuccessful contact StarBand technical
support at 1-888-424-4121, the site may require a manual commission.
Note: If you feel that your certification number is being shared, contact StarBand at 703-
245-6394.
Diagnosis #3: The cell phone or mobile phone may be having problems with the touch-
tone sounds.
Diagnosis #4: Shared certification number.
Task: CVACS - Cross-Pol Testing
Symptom: During CrossPol Testing the CrossPol value drops to zero. However, a
final alignment check of the CrossPol registers a high value.
Diagnosis #1: This situation occurs when the carrier wave (CW) drops during repeated
reading part of the CrossPol test. CVACS will not report the loss of CW, but will continue
to report the CrossPol reading as zero. During the final alignment check CVACS sends up
a new CW and takes an actual CrossPol reading, which may then be out of range.
Resolution #1: Periodically check the CoPol readings during alignment. If the CoPol
drops to zero as well, the CW has dropped. You will need to return to the main menu and
restart the test.
If you reach the final Alignment Check and the reading for Cross-Pol differs from what
you received in the CrossPol Test, go through the CVACS process again.
If CVACS is consistently reporting different CrossPol values during the CrossPol Test and
Alignment Check, contact StarBand technical support at 1-888-424-4121, the site may
require a manual commission.
