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WARRANTY EXCLUSIONS
THE FOLLOWING WILL NOT BE COVERED UNDER WARRANTY.
• Any product which has not been used, cleaned, maintained,
or installed in accordance with the directions published in the
appropriate installation sheet and/or owner's manual as well
as national and local codes, including incorrect gas, electrical,
or water connection. Star is not liable for any unit which has
been mishandled, abused, misapplied, subjected to chlorides, harsh
chemicals, or caustic cleaners, damaged from exposure
to hard water, modified by unauthorized personnel, damaged
by flood, fire, or other acts of nature [or God], or which have
an altered or missing serial number.
• Installation, labor, and job checkouts, calibration of heat controls,
air and gas burner/bypass/pilot adjustments, gas or electrical
system checks, voltage and phase conversions, cleaning
of equipment, or seasoning of griddle surface.
• Replacement of fuses or resetting of circuit breakers, safety
controls, or reset buttons.
• Replacement of broken or damaged glass components, quartz
heating elements, and light bulbs.
• Labor charges for all removable parts in gas charbroilers and
hotplates, including but not limited to burners, grates, and
radiants.
• Any labor charges incurred by delays, waiting time, or operating
restrictions that hinder a service technician’s ability to perform
service.
• Parts that fail or are damaged due to normal wear or labor for
replacement of Items that can easily be replaced during a daily
cleaning routine. such as but not limited to silicone belts, PTFE
non-stick sheets, knobs, control labels, bulbs, fuses, quartz heating
elements, baskets, racks, and grease drawers.
• Components that should be replaced when damaged or worn,
but have been field-repaired instead [eg. field-welded fry pots]
• Any loss of business or profits.
ADDITIONAL WARRANTIES
Specialty/chain specific versions may also have additional
and/or extended warranties.
LIMITED EQUIPMENT WARRANTY
Star Manufacturing [as well as its subsidiaries] warranties new products
to be free from defects in material and/or workmanship for a period
of one [1] year from the date of original installation, except as noted
below. Defects that occur as a result of normal use, within the time
period and limitations defined in this warranty, will at Star’s discretion
have the parts replaced or repaired by Star or a Star-authorized service
agency.
THIS WARRANTY IS SUBJECT TO ALL LISTED CONDITIONS.
Repairs performed under this warranty are to be performed by a Star-
authorized service agency. Star will not be responsible for charges
incurred or service performed by non-authorized repair agencies.
In all cases, the nearest Star-authorized service agency must be used.
Star will be responsible for normal labor charges incurred in the repair
or replacement of a warrantied product within 50 miles (80.5 km) of
an authorized service agency. Time and expense charges for anything
beyond that distance will be the responsibility of the owner. All labor
will need to be performed during regular service hours. Any overtime
premium will be charged to the owner. For all shipments outside the
U.S.A. and Canada, please see the International Warranty for specific
details.
It is the responsibility of the owner to inspect and report any shipping
damage claims, hidden or otherwise, promptly following delivery.
No mileage or travel charges will be honored on any equipment that is
deemed portable. In general, equipment with a cord and plug weighing
less than 50 lb. (22.7 kg) is considered portable and should be taken or
shipped to the closest authorized service agency, transportation prepaid .
PORTABLE EQUIPMENT EXAMPLES
• J4R popcorn machine
• 12NCPW and 15NCPW nacho
merchandisers
• nacho cheese warmers except
11WLA-series models
• specialty food warmers except
130R, 11RW, and 11WSA models
• all butter dispensers
• all nacho chip merchandisers
• 514LL fryer
• 15MC and 18MCP hot food
merchandisers
• QCS1, QCS2, and RCS2 toasters
• 16PD-A pretzel merchandisers
• condiment dispensers except
HPD- and SPD-series models
• all pop-up toasters
• all pastry display cabinets
• all heat lamps
• all accessories
CONTACT
Should you require any assistance regarding the operation or
maintenance of any Star equipment; write, phone, fax or email
our service department. In all correspondence mention the
model number and the serial number of your unit, as well as
the voltage or type of gas you are using.
Business hours are 8:00 a.m. to 4:30 p.m. Central Standard Time
Telephone
Star/Toasmaster
314.678.6306
Fax 314.781.2714
Email [email protected]
www.star-mfg.com • www.toastmastercorp.com
PRODUCTS
PARTS
LABOR
Star Ultra-Max® griddles,
charbroilers, and hotplates
2 years
2 years
Star-Max® fryers, griddles,
charbroilers, and hotplates
2 years
2 years
Jetstar® popcorn poppers
2 years
2 years
Staltek™ roller grill coatings
5 years
chrome griddle surfaces [against
peeling]
5 years
cast iron grates, burners,
and burner shields
180 days
original Star or Toastmaster parts
sold to repair Star or Toastmaster
equipment
90 days
The foregoing warranty is in lieu of any and all other warranties expressed or implied and constitutes the entire warranty.
2M-Z21647 • Rev D • 06.2018
Service First
1 year
